SteelCity Support Coordination is seeking a reliable, motivated, and compassionate NDIS Support Worker to join our growing team. We deliver high-quality, person-centred supports across the Central Coast and surrounding areas, with a strong focus on professionalism, consistency, and meaningful outcomes for participants.
About the Role
As a Support Worker, you will be responsible for providing direct support to participants with a range of complex and high-needs presentations. This includes assisting with daily living activities, supporting community access, and working within structured environments such as Supported Independent Living (SIL).
You will be part of a large, multidisciplinary team, working closely with clinical staff, behaviour support practitioners, allied health professionals, and coordinators to deliver consistent, high-quality care aligned to participant goals and clinical recommendations.
This role requires availability across a 24/7 roster, including day shifts, evenings, weekends, and overnight (sleepover and/or active night) shifts.
Key Responsibilities
- Provide person-centred support in line with participant goals, care plans, and clinical recommendations
- Assist with activities of daily living (personal care, meal preparation, domestic tasks)
- Support participants to access the community and engage in meaningful activities
- Implement behaviour support strategies and risk management plans
- Follow manual handling procedures and utilise appropriate equipment safely
- Work collaboratively within a multidisciplinary team to ensure consistency of care
- Complete accurate and timely documentation, including progress notes and incident reporting
Essential Requirements
- Minimum Certificate III in Individual Support (or equivalent), or
- Demonstrated experience working with high-needs participants, including manual handling and complex care
- Experience supporting participants with behaviours of concern and/or high-intensity needs (highly regarded)
- Confidence working within structured clinical and behaviour support frameworks
- Current NDIS Worker Screening Check
- Current First Aid & CPR certification
- Valid driver’s licence and reliable vehicle
- Strong communication skills and ability to follow structured support and clinical plans
Highly Regarded Skills
- Experience supporting participants with complex medical needs (e.g. seizures, PEG feeding, continence, mobility supports)
- Understanding of restrictive practices and behaviour support implementation
- Ability to work in high-intensity environments requiring clinical oversight
- Experience working collaboratively with allied health and clinical teams
What We’re Looking For
- A professional and reliable approach to support work
- Ability to maintain clear boundaries while building positive participant relationships
- Confidence working in complex and sometimes challenging environments
- Strong understanding of duty of care, safety, and compliance
- A team player who values communication, structure, and accountability
Why Join SteelCity
- Supportive and experienced leadership team
- Structured systems and clear expectations
- Opportunity to work within a multidisciplinary and clinically supported environment
- Ongoing support and development within a growing organisation
If you are passionate about delivering high-quality supports and want to be part of a team that genuinely values both participants and staff, we would love to hear from you.
To apply, please submit your resume along with a brief cover letter outlining your experience and suitability for the role.
Job Types: Full-time, Part-time, Casual
Pay: $35.00 – $44.00 per hour
Benefits:
- Employee mentoring program
- Professional development assistance
- Travel reimbursement
Work Location: In person
