Key Responsibilities
- Provide Level 2/3 support for JIRA Software, JIRA Service Management, and Confluence.
- Manage user access, roles, permissions, and project security.
- Configure workflows, screens, fields, automation rules, dashboards, and reports.
- Support Agile (Scrum/Kanban) and ITSM processes.
· Troubleshoot incidents, service requests, and defects.
- Monitor license usage, identify inactive users, and support license optimization initiatives.
- Implement changes following approved change management processes.
- Support upgrades, integrations, and automation initiatives.
- Ensure compliance with security, audit, and governance standards.
Provide user training, documentation, and best-practice guidance.
