Mirvac is a brand that creates and curates better experiences. We are more than developers or builders – we are visionaries, and our ability to see the world differently drives us to be bold, embrace innovation and diversity, and lead with optimism.
As creators of positive change, we see each new project as an opportunity to leave a lasting legacy, delivering enduring value for all Australians. We focus on sustainability, innovation, and shared value, to return benefits to our customers, partners, investors, and communities.
Join us as we work towards building the imagine nation.
The Asset Manager, LIV BTR leads a high-performing team to deliver on the asset strategy and optimise income and capital value. The role ensures premium asset presentation while creating a vibrant, customer-focused community through operational excellence and high-quality service delivery.
What you’ll be doing:
- Drive strong engagement with key stakeholders (internal and external) to support effective decision making and enable strategic execution, whilst cultivating a customer-centric culture across all aspects of asset management
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Responsible for delivering the Strategic Asset Plan for the asset(s) and ensure all items are executed in line with, or exceed, agreed strategy and timeframes
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Accountable for the preparation and implementation of the asset’s income and expenditure budgets, and continuous monitoring, reforecasting
- Lead the Resident Experiences team in providing exceptional customer experience, delivering the LIV Brand Promise and executing on the LIV Customer Charter commitments
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Drive the capture and communication of key customer engagement moments which demonstrate delivery of the LIV Brand Promise and LIV Customer Charter commitments.
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Support the Finance team in administering the arrears management process, including customer engagement when required and attending Tribunal hearings.
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Ensure compliance with the provisions in the Residential Tenancies Act, lease documentation, business unit deadlines, strategic operating procedures and best practice.
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Support the leasing process in line with the Strategic Asset Plan to maximise returns and mitigate downtime.
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Contribute to the creation of, and deliver, strategic programs that drive resident retention, build community and enhance the customer experience through partnerships, events and activations.
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Maintain a visible presence onsite and drive the resident experience through energetic, efficient and memorable interactions when responding to requests, and resolving problems and concerns as they arise.
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Ensure accuracy of data across all systems to deliver customer insights and support data led decision making.
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Present the asset(s) in optimal condition whilst actively working with the asset(s) team and resident feedback to drive excellence in presentation, performance and safety standards.
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Support the Technical Services team in the management of all contractors and service providers, and their ongoing performance, in accordance with Mirvac policies and procedures.
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Provide leadership to the team to develop and improve their collective strengths, skills and knowledge, while fostering high levels of engagement and performance.
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Work collaboratively with team members and stakeholders to ensure system/data integrity, efficient information flow and to drive portfolio wide excellence and efficiencies through consistency of approach, reporting and transfer of experiences and learnings.
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Ability to work evenings, weekends, public holidays and across multiple assets if required.
What you’ll bring
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5+ years of experience in asset management or property management, with strata management experience desirable
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Demonstrated success in achieving results through effective leadership and stakeholder relationship management at all levels, and by driving a customer-centric strategy
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Demonstrated people management experience, with people being developed and empowered to succeed
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Demonstrated experience dealing with customer complaints and solving problems with positive results
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Experience in preparing asset income and expenditure budgets on an accrual basis and contributing to strategic asset planning
- High level of IT proficiency, with Salesforce, Yardi and StarRez experience desirable
- Relevant tertiary qualifications are highly desirable
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The following certifications are required: Real Estate Agent or Assistant Agent License
- A willingness to always go above and beyond and provide an exceptional experience to our residents
- Exceptional organisational and resource management skills with the ability to prioritise work effectively, ensuring deadlines are achieved on time
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Proactive and self-motivated mindset, with the ability to solve issues as they arise and to improve system and process efficiencies and effectiveness
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A strong understanding of relevant legislation
All of these attributes are preferred, if you think you may be the right fit for the role please still apply.
