We’ve been proudly serving Australian communities since 1914 and have grown to become a top 30-listed company on the ASX with a portfolio of iconic homegrown brands. At the heart of our continued success is over 115,000 team members working across the country, all contributing to bringing our customers smiles. You’ll not only get to see your work make a difference, you’ll be part of a team working together to help Australians eat and live better every day.
Central Operations keeps our business moving. Our team supports, coaches, and empowers our retail teams across the country. We help them be at their best, so they can deliver the best experiences for our team members and customers every day.
About the role
As an Intelligence Operations Officer, you’ll help protect our team members, customers and stores by monitoring live and recorded CCTV, store alerts, and incident activity across the Coles network. Working from our Intelligence Operations Centre based in the Coles Store Support Centre, you’ll assess fast-moving situations, support store-based security teams and help improve the speed and quality of our operational response. This is a full-time, onsite role with a rotating roster that includes early mornings, late evenings and weekends.
You will :
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Monitor CCTV, alerts, and incident activity to identify theft, threatening behaviour and other harm-related events.
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Review footage quickly and accurately to assess incidents, identify persons of interest and support timely intervention.
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Communicate clearly over radio to direct and support our in-store security and relevant store teams during live incidents.
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Create precise incident records, including Auror reports, CCTV evidence captures and supporting details.
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Escalate incidents appropriately and provide reliable information to support investigations, evidence handling and police engagement.
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Work closely with Intelligence Operations Centre colleagues, Protection Services teams, law enforcement, and store stakeholders to deliver a coordinated response.
About you and your skills
You’re calm under pressure, highly observant, and able to make sound decisions when incidents are moving quickly. You communicate clearly, work well as part of a team and take pride in producing accurate reports that help keep people and stores safer.
You will have:
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Experience in a control room, monitoring environment, security operations centre, surveillance role or similar operational setting.
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Strong capability using systems such as Auror and Microsoft Office.
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Strong CCTV or video review skills, with the ability to interpret behaviour and assess risk accurately.
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Clear verbal communication skills, including confidence using radio or other live communication channels.
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Strong written reporting skills and close attention to detail when recording incidents or handling digital evidence.
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The ability to stay focused during prolonged monitoring and work effectively in a fast-paced, onsite operations environment.
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Office perks: Take advantage of our gym facility and fitness classes, free parking, BBQ area, mini-Coles supermarket, fooderie hub where you can sample new products before they hit the shelves, school holiday program and so much more when you come in.
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Discounts: Eligible team members receive 5% discount all year round on your Supermarket and Liquor online and in-store purchases. We also offer additional periods of double discount (10%) at various times throughout the year. As well as hotdeals exclusive to team members that translate into additional savings.
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Reward through recognition: Give and receive recognition, linked to our Coles values, through our digital recognition platform ‘mythanks’. You can accumulate points to redeem in the online shop for exciting gifts and electronic gift cards from an extensive range of retailers.
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Opportunities for learning and development: No matter where you start within our diverse business, you’ll have experiences, exposure, and education to satisfy you. Discover and explore a variety of career development programs and job-specific training.
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Paid parental leave: We understand how important your life outside work is and offer permanent team members paid parental leave to support you in balancing work and family.
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Investment in your future: Our annual team member share plan offer allows eligible team members to make regular pre-tax salary sacrifice deductions to purchase Coles Group shares.
We’re continuing to build a gender equitable team, and a culture that is just as diverse, inclusive and welcoming as the communities we serve. We are committed to creating a workplace that is safe and respectful for our team. We encourage applications from people of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), abilities, sexual orientation and gender identities.
We’re happy to adjust our recruitment process to support candidates with disability. For further information and additional contact details visit the ‘Our Recruitment Process’ section of our careers site or email [email protected]
Job ID: 192043
Employment Type: Full time
