About BYD
BYD is a high-tech company devoted to technological innovations for a better life. BYD is dedicated to providing zero-emission energy solutions.
As a leading battery-electric zero-emission vehicle (ZEV) manufacturer, BYD has created a broad range of battery-electric, hybrid-electric, and internal combustion (IC) passenger vehicles. Developing electric vehicles that are intelligent and connected, BYD is inaugurating a new age of automotive innovation featuring a sleek design and an innovative user experience.
About the Role
Reporting to the Aftersales Service Planning Senior Specialist, this Aftersales Network Planning Specialist is responsible for supporting the strategic planning and optimization of the service network, with a strong focus on service facility development, capacity planning, facility design and brand Corporate Identity (CI). The role ensures that the aftersales network is appropriately sized, located, and equipped to meet current and future customer demand while driving ongoing operational efficiency and service excellence.
1. Service Network Planning & Strategy
2. Service Capacity Planning
Develop and maintain service capacity models, including workshop throughput, technician headcount, and bay allocation.
3. Service Facility Development
4. Continuous Improvement (CI) Planning & Monitoring
5. CI Reporting & Performance Tracking
Monitor and report on CI initiatives, including tracking benefits realization (e.g., productivity gains, reduced wait times, improved utilization).
6. Performance Monitoring & Reporting
Track key aftersales KPIs such as service throughput, workshop efficiency, utilization rates, and customer wait times.
7. Dealer & Stakeholder Support
8. Compliance & Standards
Maintain accurate records of facility specifications, capacity data, CI initiatives, and planning documentation.
Assist in managing aftersales network and CI-related projects, including timelines, budgets, and stakeholder alignment.
Key Skills & Competencies
Qualifications & Experience
If you believe you are a good fit for the role, please don't hesitate to click on APPLY and submit your updated resume.
BYD Australia is under rapid expansion with plenty more opportunities to arise. If you are ready to make the most of everything you’ve learned so far, be challenged, work together with industry leaders, and be a part of a supportive and vibrant team, then BYD is ready for you.
