Job description
Agency Department of Corrections Work unit Visitor Reception Unit Berrimah
Correctional Centre
Job title Visitor Reception Unit Team Leader Designation Administrative Officer 4
Job type Full time Duration Ongoing
Salary $77,344 - $88,179 Location Darwin
Position number 49804 RTF 351161 Closing 08/07/2026
Contact officer Cori Summers on 08 892 87438 or [email protected]
About the agency https://corrections.nt.gov.au/
Apply online https://jobs.nt.gov.au/Home/JobDetails?rtfId=351161
APPLICATIONS MUST INCLUDE A ONE-PAGE SUMMARY ABOUT YOU, A DETAILED RESUME AND COPIES OF YOUR
TERTIARY QUALIFICATIONS.
Information for applicants – inclusion and diversity
The NTPS values diversity. The NTPS encourages people from all diversity groups to apply for vacancies and accommodates
people with disability by making reasonable workplace adjustments. If you require an adjustment for the recruitment
process or job, please discuss this with the contact officer. For more information about applying for this position and the
merit process, go to the OCPE website.
Primary objective
The VRU Team Leader has a primary responsibility for the professional, efficient, consistent and reliable customer service to
all visitors entering the Berrimah Correctional Centre (DCC), whilst also providing training and support to the VRU Team and
is a point of contact for complaints, queries and feedback from clients.
Context statement
The VRU is the first point of contact for the Berrimah Correctional Centre. The VRU is responsible for processing all visitors
to the facility in a professional and timely manner. This position is required to function within a custodial environment and
come into contact with custodial staff and prisoners on a daily basis.
Key duties and responsibilities
1. Provide leadership, mentoring, training and skills development to the VRU team to promote a high level of customer
focussed service.
2. Manage the effective coordination of staff resources for the VRU including development of staff rosters.
3. Monitor, develop and implement systems, policies and practices that improve service delivery, including reviewing the
current Standing Operational Procedures to ensure they are up to date.
4. Liaise with relevant staff and senior management in regard to visits including addressing queries and complaints.
5. Coordinate visitor bookings in IOMS and process visitors to the facility ensuring bookings are within the correct
limitations.
Selection criteria
Essential
1. High standard of effective communication and negotiation skills with a focus on achieving outcomes.
2. Demonstrated experience in overseeing staff, including demonstrated skills in negotiation, conflict resolution, leadership
and teamwork.
3. Demonstrated organisational and time management skills with the capacity to prioritise competing requirements, work
under pressure and meet critical deadlines while maintaining quality control.
4. High level of professional ethics and self-management with the proven ability to exercise sound judgment, maintain
strict confidentiality and display integrity and discretion.
5. Ability to engage, influence and guide peers with positive attitude towards change.
6. Demonstrated ability to develop and implement systems, with a focus on continuous improvement and commitment to
service delivery.
7. An ability to interact effectively with people from diverse cultures.
Further information
DoC has a Smoke Free Policy. Staff are not permitted to smoke anywhere on Departmental premises, facilities or in vehicles,
nor whilst working off-site. Shortlisted applicants will be required to complete a Departmental pre-employment
questionnaire, and the successful applicant/s will be required to undergo a criminal history check confirmed by fingerprints
and name check prior to confirmation of employment. A positive criminal history will not necessarily exclude an applicant
from this position. Effective 1st July 2015 all DoC employees may be subject to random drug and alcohol testing.
