Company Description
Ibis Budget Brisbane Airport is seeking a hands-on, energetic Assistant Manager to join our fast-paced and ever-evolving hotel environment. Located in the Brisbane Airport precinct in Hendra, our 93-room hotel is always on the move and this role is right at the heart of it.
This is a highly customer-focused position where you will lead from the front, ensuring every guest has a seamless and memorable experience. You will thrive in a dynamic setting, confidently multitasking while keeping operations running smoothly.
Job Description
In this role, you will:
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Oversee the smooth and efficient daily operation of the Front Desk
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Deliver exceptional customer service and handle guest needs and concerns with professionalism and care
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Supervise, support, and motivate team members to meet brand service standards and procedures
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Communicate effectively with the General Manager on all aspects of guest services and operations
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Manage shift handovers to ensure continuity and clarity across the team
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Manage Accounts Receivable, ensuring timely follow-up and accuracy
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Assist with rostering, balancing operational needs with labour efficiency
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Complete regular stocktakes and monitor inventory levels
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Provide support with end of month processes, reporting and administration
Qualifications
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Previous experience in an Assistant Manager or similar leadership role
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A genuine passion for customer service and creating memorable guest experiences
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Ability to multitask in a fast-paced environment
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Strong problem-solving skills with a proactive mindset
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Confident leadership style with a hands-on approach
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Strong communication and organisational skills
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Experience with Opera Cloud (desirable but not essential)
Additional Information
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Overnight availability is required for this role
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On-site living options are available
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Access to the Accor Heartist Benefits Card, offering discounted accommodation and food & beverage worldwide
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Ongoing learning and development through the “Learn Your Way” Academy
