Sales Focused Customer Service Role
Ormond, VIC 3204
Bike Logistics | Full Time | Monday to Friday (8:30am – 5:00pm)
Full training provided | Long-term stable role
About the Company
Bike Logistics is a family-owned, national motorcycle transport business with over 20 years’ experience. We specialise in reliable interstate motorcycle transport across Australia and are known for our strong customer service and care.
About the Role
We are looking for a confident, customer-focused person to join our team in a Sales Focused Customer Service role.
All enquiries come via website and phone — your role is to turn genuine customer interest into confirmed bookings through strong communication, follow-up, attention to detail, and great people skills. How you speak to customers and how you guide the conversation is what gets bookings across the line.
This is not cold calling or marketing — you will be working with warm enquiries from customers who are already interested in booking.
Key Responsibilities
- Respond to website enquiries and phone calls
- Provide quotes and guide customers through the booking process
- Convert enquiries into confirmed bookings
- Follow up and finalise pending bookings
- Customer service, email handling, and general admin tasks
- Process payments and enter bookings into the system
About You
- Strong communication and people skills
- Confident speaking with customers and guiding conversations
- Comfortable converting enquiries into confirmed bookings
- Strong follow-up, organisation, and attention to detail
- Customer service, sales support, or admin experience (minimum 1 year required)
- Positive, reliable, and proactive attitude
What We Offer
- Full-time stable role (Monday–Friday, no weekends)
- Full training and ongoing support
- Friendly, family-run team environment
- Long-term job stability and growth opportunity
- Salary based on experience ($50,000 – $80,000)
Requirements
- English (required)
- Australian work rights (required)
- In-person role in Ormond, VIC
How to Apply
Apply via Indeed or email your resume to:
[email protected]
Job Type: Full-time
Pay: $50,000.00 – $80,000.00 per year
Application Question(s):
- This role involves converting customer enquiries into confirmed bookings through communication and follow-up. Do you have experience speaking with customers and guiding them to make a decision?
- Are you comfortable speaking with customers on the phone and following up enquiries to finalise bookings?
Experience:
- customer service or sales-focused customer service: 2 years (Required)
Language:
Work Authorisation:
Work Location: In person
