Pay: A$60,000.00 - A$65,000.00 per year
Job description:
Customer Service
Full-time | Carnegie | Mon - Fri 9am-5pm
(Ability to provide occasional relief at Mont Albert Showroom highly regarded - operating hours may be expanded to Saturday mornings in the future)
$60,000 – $65,000 + Super
Long term role
About Able Living
Able Living has been a trusted provider of assistive technology for over 30 years. We support individuals, families, and health professionals by supplying a wide range of mobility, daily living, and rehabilitation equipment. Our focus is on practical solutions, quality service, and helping people live more independently.
About the Role
We are seeking a skilled Customer Service Administrator to join our team, based at our Carnegie branch. This role focus on delivering high-quality customer service while supporting structured administrative and systems-based processes.
You will work closely with customers, carer's, and internal teams to ensure appropriate equipment solutions are recommended, accurately recorded, and efficiently processed.
Applicants who are able to provide occasional relief at our Mont Albert branch as required are highly regarded.
Key Responsibilities
- Provide professional customer service via phone, email, and in the showroom
- Understand and record customer needs to support appropriate mobility and daily living equipment recommendations
- Process sales, quotes, orders, and delivery bookings accurately
- Enter, update, and maintain customer, product, and order records across internal systems
- Check pricing, availability, funding, and delivery details using multiple systems
- Coordinate with internal teams and external partners to ensure orders are completed correctly
- Maintain current product knowledge across the assistive technology range
- Support showroom when required
About You
- Clear and professional communication skills, both verbal and written
- Ability to accurately use multiple computer systems to record and retrieve information
- Capacity to follow instructions, work within established procedures, and adapt to new processes
- Ability to work effectively as part of a team and take direction as required
- Customer-focused approach, demonstrating respect and professionalism in all interactions
- Willingness to learn and maintain knowledge across the assistive technology product range
- Previous experience in healthcare, allied health, administration, or sales is desirable but not essential
- Additional language skills are considered an advantage
What We Offer
- Comprehensive product and systems training
- A supportive, collaborative team environment
- Exposure to a broad range of assistive technology and mobility equipment
- Meaningful work that makes a positive difference to customers’ lives
How to Apply
If you’re looking to build experience in assistive technology and enjoy a role that balances customer interaction with structured admin and systems work, we’d love to hear from you.
Please send your resume and cover letter to:
[email protected]
In your cover letter, please include the following screening questions:
- What is your current notice period / when would you be available to start?
- Do you have full working rights in Australia, or are there any visa restrictions we need to be aware of?
- Do you speak any languages other than English?
- Do you have any booked-in time off or planned leave coming up?
- The salary range for this role is as advertised. Is that in line with your expectations?
- Is there anything that may impact your ability to reliably attend work Monday to Friday during standard business hours (9am - 5pm)?
Job Type: Full-time
Work Location: In person
Pay: $60,000.00 – $65,000.00 per year
Work Location: In person
