Senior Advisor PIE - Strategic Engagement
Clerk Grade: 09/10
Salary Range: $133,348 - 146,945 + super
Employment Type: Ongoing, Full-Time
Location: Based in Sydney (McKell Office) with occasional travel to Gosford and Parramatta. We support flexible and hybrid working and will partner with you to find what works best.
People & Culture – People Innovation & Experience (PIE)
We’re looking for a collaborative and curious Senior Advisor – Strategic Engagement to join our team. In this role, you’ll help shape and deliver people and culture initiatives that make a real difference—working closely with leaders and teams across the organisation.
About the team
People Innovation & Experience (PIE) partners with the business to deliver modern, impactful people practices. We focus on strong leadership, inclusive culture, customer focus, and continuous improvement.
The Strategic Engagement team is the “front door” into PIE—working as trusted advisors to understand business needs, co-design solutions, and deliver practical, high-impact outcomes that improve organisational effectiveness and employee experience.
Why join us?
-
Supportive, inclusive culture grounded in trust and psychological safety
-
Flexible working to support balance and wellbeing
-
Meaningful work in a dynamic, evolving environment
-
Growth mindset with opportunities to learn and innovate
What you’ll do
You’ll collaborate with senior leaders to shape and deliver strategic people initiatives, including:
-
Diagnosing organisational needs using data and stakeholder insight
-
Designing and delivering engagement and organisational development initiatives
-
Supporting change and transformation across culture, capability, and operating models
-
Providing trusted, evidence-based advice and coaching
-
Facilitating workshops and co-design sessions to define priorities and solutions
-
Using data to measure impact and drive continuous improvement
-
Building strong partnerships to align stakeholders and deliver outcomes
About you
You combine curiosity and strategic thinking with a genuine commitment to people outcomes. You’re collaborative, insightful, and able to turn ideas into practical solutions.
You bring:
-
Experience in organisational development in legislative and complex environments in senior People & Culture roles
-
Strong stakeholder engagement and influencing skills
-
Experience in change, organisational improvements or culture initiatives
-
The ability to use data to inform decisions and track impact
-
Experience with talent, performance, or leadership frameworks (essential)
-
Excellent communication, facilitation, and coaching skills
-
Strong agile project or program management capability
-
A passion for building inclusive, high-performing, healthy and suitable organisations
Qualifications: Relevant tertiary qualifications in HR, organisational development, employee experience, or equivalent experience.
Want to learn more?
We know changing roles is a big decision. You’re welcome to reach out to Debra Prowse, Associate Director Strategic Engagement, via MS Teams for an informal conversation.
Applying
Please submit:
-
Your CV (max 4 pages)
-
A cover letter (max 2 pages) outlining your experience and interest
Salary Grade 09/10, with the base salary for this role starting at $133348 base plus superannuation
For enquiries relating to recruitment please contact Rodrigo Sandoval via
[email protected].
Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.
A talent pool may be created as part of this recruitment process and will be valid for up to 18 months. The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role.
Closing Date: Tuesday, July 21st, 2026 at 10:00 am
Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.
Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.
You can view our full diversity and inclusion statement here.
We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on 02 8276 8130 or
[email protected].
For more information, please visit
Information on some of the different types of disabilities
Information on adjustments available for the recruitment process
