About ASI Solutions
ASI Solutions is an Australian-owned technology partner focused on making lives easier through agile, reliable technology at scale.
For nearly 40 years, ASI has supported education, government, and commercial organisations as technology environments have grown more complex and more critical to performance.
Our approach is practical and outcomes-led. We take the time to understand what matters to each organisation before designing and delivering right-sized, de-risked solutions across managed services, cloud, security, data and AI, and digital skills. With national capability and local delivery teams, ASI helps customers move forward with clarity and confidence.
What you will be working on
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Acting as the first point of contact for user support requests via phone, email, and portal
- Logging, triaging, and resolving routine incidents — including password resets, Microsoft 365 issues, printing, and desktop support
- Escalating complex issues to senior engineers with clear documentation of steps taken
- Monitoring ticket queues and flagging recurring or emerging issues proactively
- Maintaining accurate and complete ticket records in line with quality and compliance standards
- Participating in training and shadowing opportunities as part of your ongoing development
A bit about you
You're someone who takes ownership, communicates well, and wants to build a genuine career in IT. You might be early in your journey, but you show up with curiosity, reliability, and a genuine desire to help.
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You have some hands-on experience in an IT helpdesk or support environment, or have completed relevant IT studies or a traineeship
- You're a clear communicator — confident with customers and comfortable explaining technical issues in everyday language
- You're organised and follow through; you write clear ticket notes and don't let things fall through the cracks
- You're a team player who listens, contributes, and supports those around you
- You bring energy and a willingness to keep learning every day
To join the team, you will need:
Essential
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Some experience in an IT helpdesk, service desk, or IT support role, or relevant IT studies/traineeship
- Familiarity with Microsoft 365 and Windows desktop troubleshooting
- Comfort with remote support tools and ticketing systems
- Comfort with being on customer sites providing in-person support
- Strong written and verbal communication skills
- Right to work in Australia
Desirable
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Exposure to Active Directory, Intune, or basic networking concepts
- Experience with ticketing platforms such as Autotask, ConnectWise, or similar
- Previous customer-facing experience in any industry
Why work with us?
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Birthday Leave – Celebrate your special day with a paid day off
- Monthly Team Lunches – Connect, unwind, and enjoy great food with your colleagues
- Tech Product Discounts – Access exclusive savings on a wide range of technology products
- Paid Parental Leave – Support for growing families with dedicated leave options
- Flexible Working Arrangements – Balance work and life with hybrid options and flexibility
- Learning & Development Opportunities – Grow your skills through training, certifications, and career progression pathways
- Competitive Salaries – Be rewarded with remuneration that reflects your experience and contribution
- Diversity & Inclusion Committees – Be part of creating a workplace where everyone feels valued, supported, and included
- Engagement Activities All Year Round – Enjoy social events, wellbeing initiatives, and team-building activities that strengthen our community
- Supportive, Community-Driven Culture – We're not just a team — we're a connected, people-focused community making a meaningful impact
ASI Solutions is an Australian technology partner with a clear purpose: making lives easier through agile, reliable technology at scale. We help organisations cut through complexity, make confident technology decisions, and implement right-sized solutions that deliver real outcomes today and into the future.
