SUMMARY
We are seeking an enthusiastic and customer-focused Hospitality Worker to join our team. This position involves providing high-quality customer service and supporting the day-to-day operation of the venue through a combination of food and beverage service, barista duties, point-of-sale operation and general hospitality functions
POSITION OVERVIEW
Employment Type: Full-Time
Salary: $68,000 per annum plus superannuation
ABOUT Q EATS
Q Eats is a locally owned café and restaurant located in the heart of Alice Springs at 113 Todd Street. The venue offers a unique dining experience featuring Western-style breakfasts, fusion lunch options and fusion Thai cuisine for dinner. Open seven days a week, Q Eats is committed to providing high-quality food, exceptional customer service and a welcoming environment for both locals and visitors to Central Australia. The business prides itself on delivering fresh, flavourful meals and beverages while maintaining high standards of hospitality, presentation and customer satisfaction.
DUTIES & RESPONSIBILITY
Hospitality & Customer Service
- Greet, seat and serve customers promptly.
- Demonstrate a comprehensive understanding of the dietary requirements and effectively communicate this information with customers and kitchen staffs.
- Actively promote menu items and daily specials to increase sales.
- Efficiently operate point-of-sale system (Square), process payments, and manage cash register accurately.
Beverage Operation
- Prepare mise en place for different beverages, restock drink fridges following FIFO principles.
- Prepare and serve different types of beverages, including coffee, smoothies, frappes, etc.
- Clean coffee machine and drink stations daily after each shift.
- Maintain cleanliness, hygiene, and organisation of the beverage stations throughout the shift.
- Do stocktake and notify out-of-stock items for ordering.
Floor Operations
- Manage daily table reservations, and optimize seating for walk-ins
- Clean, set, and arrange tables.
- Explain menu items to customers and efficiently take orders for both dine-in and takeaway services.
- Clear dishes and wipe down table promptly and assist with dishwashing and cutlery polishing when required.
- Perform daily opening and closing duties, including wiping surfaces, sweeping and mopping floors, cleaning bathrooms, etC
SELECTION CRITERIA
Experience
- A Minimum of 2 years of demonstrated experience in similar hospitality or barista roles (Required)
- Skills
- Exceptional interpersonal skills with ability to communicate effectively and professionally with colleagues and customers.
- Ability to multitask and work efficiently within a fast-paced, high-pressure environment.
- Attention to detail regarding food and beverage presentation and preparation, as well as general restaurant cleanliness.
- A consistent positive attitude and flexibility to adapt to different operation demands
- Ability to work productively and efficiently both independently and within the team.
- Having an appropriate level of physical health and fitness to stand and remain active during operation hours
- Comprehensive understanding of food safety and work health and safety regulations.
WHAT WE OFFER
- Staff meals and Employee discounts.
- 4 weeks leave during the Christmas period.
- Visa sponsorship opportunities are available for suitable candidates.
Pay: $68,000.00 per year
Benefits:
- Employee discount
- Visa sponsorship
Work Location: In person
