Care Advisor – Support at Home
Make a real difference in your community.
We’re looking for a compassionate and experienced Care Advisor to join our Support at Home team on a full-time basis. In this rewarding role, you'll work alongside older people, their families and carers to coordinate services that help clients remain safe, independent and connected to their community for as long as possible.
As a not-for-profit organisation, Better Health Network supports people and families at different stages of life and works with communities to strengthen health and wellbeing. We believe that better health and wellbeing is built around community.
About the role
As a Care Advisor, you'll provide care coordination and ongoing support to older people receiving Support at Home services. You'll work closely with clients, families, service providers and clinical teams to ensure services are responsive, person-centred and aligned with each client's goals and changing needs.
Your responsibilities will include:
- Building positive and trusting relationships with clients, families and carers.
- Supporting clients to understand available services and navigate the aged care system.
- Coordinating support services and monitoring service delivery to ensure clients receive timely and appropriate care.
- Managing an allocated caseload and conducting regular client reviews.
- Monitoring client wellbeing, identifying changes in circumstances and escalating concerns where required.
- Liaising with service providers, health professionals and community supports to deliver positive client outcomes.
- Monitoring service budgets and supporting clients to understand funding and service options.
- Maintaining accurate documentation and ensuring compliance with aged care standards and organisational requirements.
About you
You'll be someone who enjoys helping older people achieve their goals and remain living independently at home. You'll be experienced in this role, have strong relationship-building skills, excellent organisational abilities and a genuine commitment to providing high-quality client care.
To be successful, you'll bring:
- A Certificate IV or Diploma in Community Services, Ageing Support, Disability, Diploma of Nursing (Enrolled Nurse), or equivalent experience.
- Experience working in aged care, community care or case management.
- Experience supporting older people living in the community, ideally within Home Care Packages or Support at Home programs.
- Knowledge of the aged care sector and Support at Home program.
- Strong communication, problem-solving and relationship-management skills.
- Experience managing service budgets and coordinating supports.
- The ability to work independently while contributing positively to a team environment.
- Strong computer skills, with experience using aged care systems viewed favourably.
Why join BHN?
At BHN, you'll join a values-driven organisation that genuinely cares about its people and the communities it serves. We offer:
- Flexible work arrangements to support work-life balance
- Salary packaging benefits to increase your take-home pay
- Professional development and learning opportunities
- A collaborative and supportive team culture
- The opportunity to make a meaningful impact every day
Location
This role is primarily based in St Kilda, with occasional travel to other BHN locations and client homes as required.
If you're passionate about supporting older people to live well at home and in their community, we'd love to hear from you.
Applications close: 5pm Thursday 13th August 2026. Applications will be assessed as received, so early applications are encouraged.
For enquiries about the role, please reach out to Vanessa Brotto, Program Manager, Primary Care & GP Services at [email protected]
We value Accountability, Collaboration, Respect and Courage, and we strive to create an inclusive workplace that welcomes people from all backgrounds and experiences.
Pre-employment checks include a National Police Check, Working with Children Check, Immunisation checks, evidence of the right to work in Australia and other aged care compliance requirements.
