Wellness & Client Experience Coordinator
Casual | Mosman, Sydney
Love wellness, great with people and naturally good at sales?
Tsavo Wellness is looking for a confident, organised and proactive person to join our boutique wellness centre in Mosman.
This is much more than a reception role. You’ll be at the centre of the client experience, running the wellness floor, looking after clients, managing bookings and treatment flow, recommending services and packages, and helping drive the day-to-day success of the business.
We’re a small team, so we’re looking for someone who takes ownership. Someone who can work independently, stays one step ahead and doesn’t need to be told what to do next.
What you’ll be doing
- Running the wellness floor and ensuring the day flows smoothly
- Welcoming clients and delivering an exceptional client experience
- Managing bookings, payments, client records and our booking system
- Preparing clients for treatments and assisting them with our wellness technologies
- Learning our services so you can confidently educate and guide clients
- Recommending and selling treatments, packages, memberships and products
- Following up enquiries, leads and existing clients
- Driving rebooking and building strong ongoing client relationships
- Keeping treatment rooms, equipment and the centre beautifully presented
- Cleaning, laundry, restocking and other day-to-day operational tasks
- Using quieter periods productively for administration, client follow-up and social media
- Assisting with social content, including simple photos, videos, posts and day-to-day engagement
- Helping with stock management and general organisation
We’d love to meet you if you are...
- Naturally organised and highly self-motivated
- Confident working autonomously once trained
- Warm, polished and genuinely enjoy looking after people
- Commercially minded and comfortable selling
- Someone who enjoys turning a great client experience into a rebooking, package or membership
- Proactive - you notice what needs doing and get on with it
- Reliable and accountable
- Calm when several things are happening at once
- Confident with technology and quick to learn new systems
- Comfortable with social media and creating simple content
- Genuinely passionate about wellness, longevity, skin and emerging wellness technologies
Beauty qualification highly regarded
A recognised beauty therapy qualification would be a significant advantage.
For an appropriately qualified candidate, there will be opportunities to provide selected facial and massage treatments, particularly when our primary therapist is away or additional treatment capacity is required.
Experience with professional skincare, facials or massage would be highly valued.
About Tsavo Wellness
Tsavo Wellness is a boutique wellness centre in Mosman bringing together technology, recovery, skin and wellbeing.
Our services include hyperbaric oxygen, red light therapy, whole-body cryotherapy, infrared sauna and other wellness technologies, alongside selected skin and beauty treatments.
We’re passionate about giving clients an exceptional experience and helping them discover the services and routines that will keep them coming back.
The opportunity
This is a casual position, with shifts offered according to business requirements and availability.
For the right person, this is an opportunity to become a trusted and valued member of a small business where you can take real ownership of your role.
If you love wellness, enjoy sales and are the kind of person who naturally takes charge and gets things done, we’d like to hear from you.
Please apply with your CV and a short introduction telling us what interests you about wellness and why you’re good at sales.
Pay: From $36.11 per hour
Expected hours: 3.0 – 25.0 per week
Application Question(s):
- Do you hold a recognised qualification in Beauty Therapy or Massage? If yes, please tell us your qualification and which facial, skin or massage treatments you are currently confident performing.
- What is your current availability for casual work? Please include the days and times you are generally available, including weekends, and let us know about any regular commitments that affect your availability.
- Tell us about your experience with sales, rebooking, memberships, packages or products. What makes you confident having sales conversations with clients?
- Tell us briefly about your experience in customer service, wellness, beauty, hospitality, retail or another client-facing environment.
- This role can involve running the wellness floor independently once trained. Tell us about your experience working autonomously, staying organised and managing competing priorities.
- What interests you about wellness, longevity, skin and wellness technology?
Work Location: In person
