Employment Type: Permanent Full Time
Position Classification: Admin Off Lvl 4
Remuneration: 75176.8 - 76897.65 full-time equivalent base salary range (+12% super + 17.5% leave loading and salary packaging)
Hours Per Week: 38
Requisition ID: REQ676632
Location: Westmead
Applications Close: Midnight on 23 July 2026
For role related queries or questions contact Tracey Griffin on
[email protected]
At the Sydney Children's Hospitals Network, every role helps children and young people live their healthiest lives.
As the largest paediatric health service in Australia, we care for thousands of children each year, in hospital and at home. Our people are united by compassion, collaboration and excellence in care.
An exciting opportunity to join the Patient Liaison Officer (PLO) team working Monday to Friday.
What you'll be doing
The Patient Liaison Officer is a specialist revenue role responsible for maximising private patient and compensable revenue opportunities. The role manages complex patient financial elections, serves as the primary escalation point for frontline revenue issues, and ensures seamless integration between patient administration and revenue claiming.
A key responsibility is delivering revenue-related training to Clinical Support Administrators (CSAs) and Admissions Liaison Officers, building frontline capability and compliance. The Patient Liaison Officer maintains ongoing liaison with CSAs to monitor revenue compliance, resolve system mismatches, correct incomplete records, and ensure all chargeable patient paperwork is accurately captured across revenue, admission, and other frontline patient information systems to support successful billing outcomes
Additional Benefits (where applicable): Flexible work opportunities, Salary packaging and meal entertainment benefits, accrued days off (ADOs), fitness passport, employee assistance program (EAP)
How to Apply:
Click ‘Apply Online’ and submit your application including:
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Demonstrated experience in a complex hospital revenue role, with advanced knowledge of billing classifications (Medicare, Private, Compensable, Overseas) and the ability to work under limited direction to set priorities and monitor daily workflows.
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Understanding of hospital revenue processes, financial classifications, and the importance of accurate patient billing documentation
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Demonstrated interpersonal and negotiation skills, with the ability to perform tasks that are complex in nature and require independent judgment, including resolving escalated patient financial disputes.
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Demonstrated problem-solving skills and the ability to work within established procedural guidelines and including digital privacy and scanning requirements.
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Demonstrated understanding of confidentiality and strict adherence to the NSW Health Code of Conduct.
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Effective written communication skills, with the ability to prepare accurate reports, correspondence, and procedural documentation for a range of audiences.
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Demonstrated ability to work effectively across a 24/7 hospital environment, including participation in rosters that may include after-hours shifts, weekends, public holidays, and peak periods, whilst adapting to changing service demands and maintaining consistent performance and professionalism.
Child Safe Standards:
SCHN is committed to maintaining a child-safe environment that respects and upholds the rights of children and young people, in line with NSW Health’s commitment to the Child Safe Standards. We aim to ensure that children and young people feel safe, supported, and included in their care. All current and prospective staff are expected to prioritise the safety, welfare, and well-being of children and young people, actively working to protect them from harm and abuse.
SCHN is an Equal Opportunity Employer that values diversity, recognising that a diverse workforce strengthens our culture and enhances the care we provide to children, young people and their families.
Permanent NSW Health roles require Australian citizenship or permanent residency. Temporary visa holders may be considered where no suitable Australian citizen or permanent resident is identified.
NSW Health vaccination and screening requirements must be met prior to commencement.
This position requires a Working with Children Check (WWCC) issued by the Office of the Children’s Guardian.
Where required, overseas qualifications must be formally assessed by the Department of Education or relevant authority for recognition in Australia.
An Eligibility List may be created for future permanent and temporary full or part time vacancies.
Need more information?
about applying for this position
Aboriginal and Torres Strait Islander people are strongly encouraged to apply. We recognise the value of Aboriginal staff providing health care to Aboriginal children and families. For application support, visit the NSW Health Aboriginal Recruitment tool, Stepping Up to assist in preparing your application, or contact the SCHN’s Aboriginal Workforce Consultant at
[email protected]
For technical support please contact 1300 679 367
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