At the NSW Department of Education, we educate and inspire lifelong learners – from early childhood, through schooling to vocational education and training.
- Ongoing Full-Time
- Location Eveleigh with flexible working arrangements available across NSW Department of Education offices.
- A talent pool may be created through this recruitment process to fill anticipated vacancies over the next 18 months
- Competitive remuneration ranging from $99,938 to $110,271 plus super & annual leave loading.
The Department is seeking a Technical Specialist to join a team supporting our Identity Operations team, overseeing everything from staff provisioning and governance to risk management and overall system health
You will help deliver complex, scalable technology solutions that meet business needs, while ensuring all support activities follow unit processes, industry best practice, and Departmental requirements.
In this role, you will provide technical specialist support for complex, scalable technology solutions in line with unit processes, industry best practice, and Departmental requirements. You will produce accurate, timely performance reporting for the Lead Technical Specialist, the Manager, IDM Support, and senior management, ensuring all documentation is compliant, recorded, and maintained according to Departmental protocols.
Working closely with internal stakeholders and external service providers, you will identify, define, and recommend technology solutions while delivering technical guidance to investigate, diagnose, and resolve service issues, maintaining strong stakeholder relationships to support consistent, high-quality delivery in a complex and diverse environment.
For further information please click here to view the role description
About you
- Knowledge and understanding of identity and access practices and services.
- Strong technical capability to support complex technology solutions.
- Proven ability to produce accurate, timely performance reporting and maintain compliant documentation.
- Experience working collaboratively with stakeholders and external service providers.
- Analytical and problem-solving skills, with the ability to provide technical guidance during service issues.
- A customer-focused approach that supports high-quality, timely project outcomes.
- Knowledge of and commitment to implementing the Department’s Aboriginal Education Policy and upholding the Department’s Partnership Agreement with the NSW AECG and to ensure quality outcomes for Aboriginal people.
Essential requirements of the role
- Industry certification in relevant technologies or equivalent industry experience.
- Demonstrated understanding of and commitment to the value of public education.
Benefits
- Flexible working arrangements
- 35 hour working week
- Competitive, salary sacrificing, employer’s contribution to superannuation and annual leave loading
- Flex Leave entitlements, generous holidays & leave conditions
- Opportunities for advancement and mobility across the Department to support your career growth
How to apply
Attach a resume (maximum 5 pages) and a cover letter (maximum 2 pages) outlining how you meet the requirements and capabilities of this role and responding to the following pre-screening questions:
- What is the most challenging or complex thing you have had to learn? What made it difficult and how did you learn it? (Max 300-word response.)
- Can you describe a process improvement you achieved through the use of technology? (Max 300-word response.)
Applicants are encouraged to prepare their application materials independently. The selection panel values authentic and personally written responses that reflect your own experience, insights and alignment with the Department’s values and priorities.
Please refer to the Applicant’s Guide to Applying to assist you with your application.
If you are an existing Education Support Staff (corporate staff) with the NSW Department of Education,
All other applicants please submit your application by clicking ‘Apply Now’.
Note: the selection process will include a range of assessment techniques to assist in determining your suitability for the role. Successful candidates will be required to undertake pre-employment screening for this role which includes a National Criminal History Check.
As a condition of employment, successful candidates not currently employed by the Department must provide a valid Working with Children Check (WWCC) clearance number. Renewal is not required after the WWCC expires, as long as you remain in a non–child-related role. Employer obligations only apply while the WWCC is valid.
Candidates must have Australian work rights (citizens, permanent residents, New Zealand citizens or a valid work visa). Ongoing (permanent) roles are open to Australian citizens and permanent residents and New Zealand citizens, while temporary roles welcome applicants with a visa.
Closing date: Thursday 20 August 2026 at 11:59pm.
We welcome applications from people of all backgrounds, including but not limited to Aboriginal and/or Torres Strait Islander people, people of any age or gender, people from culturally and linguistically diverse groups and/or from the LGBTQIA+ community, veterans, refugees, people with disability, people with sensory differences, and neurodiverse people. If we can make some adjustments to our recruitment/interview process to better help you shine, please reach out to the contact person for this recruitment, details listed above. For more information, visit the NSW Department of Education’s Diversity, equity and inclusion webpage.
A recruitment pool may be created through this recruitment process. A recruitment pool is a group of applicants who have been assessed and identified as suitable for this role, and who may be considered for a range of similar roles, including temporary, term or ongoing roles, over the next 18 months.
