Introduction:
We are seeking a warm, organised and patient-focused Patient Services Administrator to join our Liverpool clinic team. In this highly valued frontline role, you will be the first point of contact for patients, providing exceptional service, coordination, and support throughout their fertility journey. If you thrive on helping others and enjoy a fast-paced healthcare environment, this is your opportunity to make a meaningful impact every day.
About City Fertility
Over 21,000 babies and countless smiles for more than 21 years.
Established in 2003, City Fertility (CFC) is one of Australia's leading IVF and fertility service groups. We provide seamless care across the full fertility spectrum, ensuring the best possible chances of conception through rigorous protocols and science-based treatments.
As a proud partner of the CHA IVF global network, we benefit from over 35 years of world-renowned expertise in reproductive medicine. This partnership gives us unique access to CHA and SMG's global medical, operational, and research excellence, allowing us to offer cutting-edge fertility care with a personal touch.
Description:
Position Purpose
As a Patient Services Administrator, you will play a vital role in delivering an outstanding patient experience. You will manage reception and administrative processes, coordinate appointments, and provide clear and empathetic communication to patients, clinicians, and the wider team—ensuring smooth clinic operations and a supportive patient journey.
Key Responsibilities
- Provide a warm, professional first point of contact for patients in person and via phone/email
- Manage appointment bookings, confirmations, and scheduling for clinicians and patients
- Maintain accurate patient records and data entry in clinical systems
- Process payments, billing, and administrative documentation
- Coordinate patient flow within the clinic and support clinical teams
- Respond to enquiries with empathy, clarity, and professionalism
- Ensure compliance with privacy, confidentiality, and clinical protocols
- Contribute to a collaborative, respectful team environment
What We Are Looking For
The successful candidate will have:
Previous experience in a medical reception or healthcare administration role
Exceptional interpersonal and communication skills with a compassionate approach
Strong organisational and time management skills in a fast-paced environment
High attention to detail and accuracy in data entry and administration
Ability to handle sensitive information with professionalism and discretion
Proficiency in Microsoft Office and patient management systems
A proactive, team-oriented mindset with a commitment to quality care
Why Join Us?
At City Fertility, you'll join a progressive, people-centred organisation that values innovation, integrity, and impact. We offer;
A supportive, inclusive workplace culture
Opportunities for professional growth and development
The chance to make meaningful difference in patients’ lives
Access to global expertise through the CHA IVF network
Ready to Make a Difference?
If you are passionate about healthcare growth and want to join a team that truly changes lives, we would love to hear from you.
Click 'Apply' and submit your resume and cover letter (including contact details for two referees) today. We respectfully advise that agency applications are not being accepted at this time.
Alternatively, you can find all our opportunities at City Fertility Career Opportunities: https://www.cityfertility.com.au/about-us/career-opportunities/
For further information about the role, please email
[email protected] to arrange a confidential discussion. Please note that applications will be progressed as received.
City Fertility is proud to be an equal opportunity employer. We celebrate diversity in all its forms and are committed to fostering an inclusive workplace where everyone feels valued and empowered to contribute. Regardless of gender, age, ability, race, ethnicity, sexual orientation, gender identity, or religion, we welcome you to be part of our progressive and supportive team.
** An applicant must be legally entitled to work in Australia - successful candidates are required to provide proof of their right to work in Australia prior to commencement.
** Candidates applying for day procedure/hospital positions may be required to provide proof of specific immunisations and vaccinations.
** All personal information received by will be stored, used and disclosed by us in accordance with our Privacy Policy.
