What you'll do
As the Operations Specialist, you will ensure the delivery of reliable and effective enterprise systems across Queensland Health by providing high-level technical expertise in analysing complex IT issues and developing practical solutions and improvements. You will work closely with teams across the branch to build and maintain strong working relationships that support the alignment and integration of operational services, processes and service levels. Drawing on best-practice service management approaches, preferably within an ITIL framework, you will contribute to change management, capacity planning, incident management, risk management and business continuity activities to support high-quality, end-to-end service delivery.
About you
We are searching for someone who has:
Demonstrated ability in developing and promoting ITIL Service Management processes primarily incident / problem / test / change and configuration management. (SFIA: USUP Level 4, PBMG Level 4, CHMG Level 4, CFMG Level 3, TEST Level 4)
Demonstrated expertise and technical skills in one or more of the following: (SFIA: TECH Level 5) Webb Apps: Contemporary operating languages incl .Net, C# and Blazor, Application support, and the Implementation and performance tuning of code
Provide high level of technical expertise to provide technical direction, standardisation, professional advice and support of enterprise infrastructure in a large customer focus organisation. (SFIA: ITOP Level 4, TECH Level 5)
Well-developed interpersonal, written and oral communication skills including the ability to negotiate, advise, influence others and work collaboratively with people to make decisions. (NHS: Effective and strategic influencing)
Why work with us?
Work alongside passionate professionals in a supportive and inclusive environment that values people and prioritises employee success and wellbeing. This includes
Competitive salaries
12.75% superannuation
17.5% leave loading
Employee wellbeing
Access to 24/7 confidential employee support providers and counsellors including for immediate family members
Additional flexibility to support your work life balance including access to generous leave entitlements, such as purchased leave, domestic violence leave, reproductive health leave, cultural leave, study and examination leave.
Professional development
Career progression with more than 300 diverse career pathways and career support to take you further!
Access to a variety of programs and initiatives to support training and career growth.
Grow your skills through hands-on experience and access to internal training opportunities and additional financial and leave benefits for approved external training and development.
Our commitment to equity, diversity and inclusion
At Queensland Health, our work environment is inclusive and supportive, and we value our employees. We are an equal opportunity employer and encourage applications from people of all cultures, abilities and backgrounds.
Our commitment to cultural safety, equity, diversity and inclusion means we understand some people may need changes to the recruitment process. If you need support during the recruitment process, such as meeting with the panel virtually instead of in person, please reach out to the hiring manager. We value diverse candidates and your need for adjustments will not affect our hiring decisions.
Ready to apply?
For further information on how to apply please review the attached Role Description.This work is licensed under a Creative Commons Attribution 3.0 Australia License.
