The Service Management Officer (SMO) is accountable for the end-to-end operational delivery and performance of the managed services capability across all offerings, including Finance, Cyber, Application and other future managed services. The role ensures services are delivered to contracted service levels, are commercially sustainable, scalable and consistently meet client expectations.
The SMO translates strategy into operational reality by building the delivery engine, processes and operating model that underpin a multi-tower managed services business.
At PwC Australia, your skills meet purpose. We tackle big challenges across industries like finance, technology, energy, and health - giving you the chance to make a real impact. Here, your growth is our priority. You’ll work with leading teams, explore new technologies, and unlock your full potential.
Join a global community of more than 370,000 people who value bold ideas, collaboration, and lasting change. Together, we’re building trust and shaping the future.
1. Operational Leadership and Service Delivery
2. Operating Model and Process Design
3. Client Onboarding and Service Transition
Being part of a community united by purpose, delivering impact that reaches clients, communities, and the future you’re shaping.
We know that perks are as important as your financial rewards. Explore all the benefits that PwC has to offer here.
Ready to grow here and go further? Join PwC Australia as a Service Management Officer – Managed Services | Director and make an impact that goes beyond the expected. Apply now and take your next step with a team shaping the future.
We’re committed to treating all our job applicants fairly and with respect, irrespective of their actual or assumed background, disability, neurodivergence, or any other protected characteristic and to maintaining a safe, respectful workplace for everyone. We want you to have every opportunity to thrive in our selection process. In the application form, you can let us know what adjustments you require during our recruitment process and/or any workplace accommodations you anticipate needing to help you perform your role.
No agencies please: We kindly request that recruitment agencies do not submit CVs in response to this advertisement. We are only accepting applications directly from individuals.
