Work options:
Office Hours - Mon to Fri (8.30am – 5.00pm non-negotiable)
-
Are you looking for a rewarding and challenging career in the financial services industry?
-
Do you have excellent communication and negotiation skills?
-
Do you enjoy helping customers and resolving their issues?
If you answered yes to these questions, then we have an exciting opportunity for you!
Our customer is a leading financial services company dedicated to providing innovative and reliable Insurance Premium Funding solutions. They are looking for a Loan Account Officer with Collections/Accounts Receivable experience to join the collections team.
As the Loan Account Officer, you will work in a fast-paced and dynamic environment, where you will have the opportunity to learn new skills and grow your career. You will also be part of a supportive and collaborative team that values your contribution and feedback.
You will be the first point of contact for inbound/outbound calls and emails and communicate with customers to maximise the collection of outstanding debt.
Job Duties Include:
-
First point of contact for inbound/outbound calls and emails.
- Communicate with customers to maximise the collection of outstanding debt.
- Explain the consequences of non-payment and the benefits of settling the debt.
-
Negotiate payment plans or settlements that are acceptable to both the customer and the company.
-
Record all communication and payment details in the customer database.
-
Follow up on payment arrangements and ensure they are honored.
-
Be able to identify, escalate and assist in resolving debt queries and disputes.
-
Maintain broker and customer goodwill during the collections process.
-
Update Management and Sales Team of emerging problems including uncollectable accounts.
-
Maintain a professional and courteous manner at all times.
Job Requirements:
- Relevant qualification (High school diploma or equivalent) with good academic standing
-
Experience in collections or accounts receivable is beneficial
-
Ability to liaise with a diverse range of stakeholders
-
Strong communication and negotiation skills with proven ability to overcome obstacle and get results
-
Effective time management and organisational skills, sense of urgency with a high attention to details and level of accuracy
-
Ability to acquire knowledge and skills to successfully maintain collection KPI’s
-
Strong customer service ethic with both internal and external customers/staff
-
Strong literacy and numeracy skills
-
Strong interpersonal skills and communications skills
Full working rights – Must be an Australian Citizen or Australian Permanent Resident
***Salary will be aligned to the level of experience and includes Superannuation.***
***An annual Bonus at the end of each Financial Year (this is based on employees meeting KPIs)***
