The purpose of this role is to provide on-site and remote Level 2 ICT support, incident management and request fulfilment services across a range of technology environments, ensuring reliable and effective technology services for Queensland Health.
What you'll do
In this role you will provide technical support to Queensland Health sites, configure and maintain ICT environments, investigate and resolve incidents, support end-user devices and enterprise applications, assist with system monitoring and maintenance activities, manage service requests and escalations, contribute to service improvement initiatives, maintain technical documentation, and ensure agreed service levels are achieved across supported technology domains.
About you
We are searching for someone who:
Has experience or knowledge of ICT support and troubleshooting activities
Can provide high-quality customer service in a technical environment
Has strong problem-solving and incident management skills
Can effectively manage competing priorities and workloads
Has strong communication and stakeholder engagement skills
Is eager to learn new technologies and develop their ICT career
Why work with us?
Work alongside passionate professionals in a supportive and inclusive environment that values people and prioritises employee success and wellbeing. This includes
Competitive salaries
12.75% superannuation
17.5% leave loading
Employee wellbeing
38 hour full time work week
Access to 24/7 confidential employee support providers and counsellors including for immediate family members
Additional flexibility to support your work life balance including access to generous leave entitlements, such as purchased leave, domestic violence leave, reproductive health leave, cultural leave, study and examination leave.
Professional development
Career progression with more than 300 diverse career pathways and career support to take you further!
Access to a variety of programs and initiatives to support training and career growth.
Grow your skills through hands-on experience and access to internal training opportunities and additional financial and leave benefits for approved external training and development.
Our commitment to equity, diversity and inclusion
At Queensland Health, our work environment is inclusive and supportive, and we value our employees. We are an equal opportunity employer and encourage applications from people of all cultures, abilities and backgrounds.
Our commitment to cultural safety, equity, diversity and inclusion means we understand some people may need changes to the recruitment process. If you need support during the recruitment process, such as meeting with the panel virtually instead of in person, please reach out to the hiring manager. We value diverse candidates and your need for adjustments will not affect our hiring decisions.
Ready to apply?
For further information on how to apply please review the attached Role Description.
Applications will remain current for a period of up to 12 months and may be considered for other vacancies which may include an alternative employment basis such as temporary, full time or part time.This work is licensed under a Creative Commons Attribution 3.0 Australia License.
