Experienced Business Support Team Leader overseeing telco operations, performance, improving processes, coaching staff, optimising SD-WAN/MPLS services, and enhancing customer satisfaction.
At Aussie Broadband we believe difference is something to celebrate. Being advocates for Inclusion and Diversity means our team can bring their whole selves to work and allows us to better represent our customers and the communities that we serve. As a proud Equal Opportunity Employer , supporting and celebrating difference is just one way that we demonstrate our value of ‘Be good to people’ everyday.
Join us as we continue to grow and make a mark as the 4th largest telco in Australia!
Why work for Aussie?
Founded in regional Victoria almost 20 years ago, we are local from the ground up. What started in a living room in Morwell, has now expanded to every corner of Australia - we’re growing fast and not slowing down!
Our fantastic culture lives and breathes our values:
We are proud to be a B Corp Certified company , which means we’re good to our people, our customers, and the planet by maintaining the highest standards for social and environmental performance, transparency, and accountability.
We care about our community through our Pledge 1% commitment , sponsorship programs and our paid staff community service leave offering.
But don’t just take our word for it – We have been named one of the top employers in Australia by HRD magazine .
The good stuff
26 weeks paid parental leave for both primary and secondary caregivers (in addition to any government-paid leave)
Discounted internet up to the value of $109 per month
20% off our Mobile services
Day to day benefits like flexible working arrangements, Employee Assistance Program (EAP), discounts with big names like Specsavers, HCF and many more
Celebrating you! With monthly rewards and recognition
Internal training and resources for you to continue to learn, grow and achieve your career goals
Yearly allowance for amazing Aussie merch
Fitness Passport for access to multiple gyms and pools across Australia
Let’s talk about you
Familiarity with the telco industry
Past Team Leader or call centre role
Proficiency in SD-WAN, MPLS, & Layer 2 networks
Knowledge of managed services like cloud connect, hosted phones, routing, and switching
Strong leadership and interpersonal abilities
Solve problems and think like a leader
Strong personal organisation and time management
Exceptional written and verbal communication
Effective as an independent worker and a team player
Quick learner who adapts to change
How will you support our “Why?”
Oversee daily operations of the Business Support team by assigning tasks as needed
Lead and develop our skilled support officers to effectively assist our business customers
Create and implement improved business processes to enhance the support experience
Foster strong relationships across the organisation and engage key stakeholders
Collaborate with other team leaders and management to meet team KPIs for maximum customer satisfaction
Assess performance and provide training or coaching opportunities when necessary
Ready to join?
Hit the apply button to submit your application and our fantastic team will be in touch!
Even if you feel you don’t meet all the requirements, we’d still love to hear your story. We like to think outside the box with the people we hire.
If you have any questions, get in touch today with our team at [email protected]
Just a heads up, we can’t take applications through email, so make sure you apply via the job link we've set for this role, so you don't miss out!
