Are you a dynamic leader with a passion for retail and exceptional member experiences? World Gym is looking for a hands-on Retail & Reception Manager to take ownership of our retail outlets and front desk operations across our Coomera facility.
Sitting within the World Gym brand — part of the Viva Leisure family — this is an exciting opportunity to join one of Australia's fastest-growing fitness companies. You will lead a team dedicated to delivering outstanding service, driving retail sales, and ensuring every member who walks through the doors has an experience they love.
Reporting to the Facility Manager and working closely with the Club Manager and Cluster Retail Manager, you will be a key driver of both member experience and on-site retail performance across supplement shops, smoothie bars, and apparel outlets.
We are looking for someone with:
- Current First Aid and CPR certification (or willingness to obtain).
- Proven experience managing retail operations, ideally within fitness, hospitality, or fast-paced consumer sectors.
- Strong commercial acumen with demonstrated ability to drive sales, manage budgets, and achieve profitability targets.
- Experienced leader with a track record of developing and motivating teams.
- Strong organisational skills with the ability to manage competing priorities across multiple workstreams.
- Excellent communication, negotiation, and stakeholder management skills.
- Proficiency in POS systems, stock management software, and Microsoft Office Suite.
- Ability to adapt to evolving technologies, including an openness toward integrating AI tools and digital solutions into everyday workflows.
- Lead, roster, and develop the reception and front desk team to deliver exceptional customer service.
- Provide training, coaching, and ongoing feedback to ensure staff understand and consistently meet service standards.
- Manage performance, resolve day-to-day staffing issues, and support workforce planning in collaboration with the Club Manager and Facility Manager.
- Oversee day-to-day retail operations including supplement shop, smoothie bar, and clothing and apparel sales.
- Ensure stock availability, correct merchandising, and accurate point-of-sale processes at all times.
- Monitor retail performance, implement promotions, and upsell products to meet sales targets in conjunction with the Cluster Retail Manager.
- Assist with stock ordering, inventory management, and loss prevention.
- Manage all front desk operations including member enquiries, sales, and service touchpoints.
- Ensure reception staff provide accurate information on memberships, personal training services, and all club offerings.
- Resolve member enquiries and complaints promptly, escalating to the Club Manager or Facility Manager when required.
- Maintain reception area presentation and ensure all systems — POS, CRM, and membership platforms — are used correctly.
- Manage and coordinate the club's social media presence, ensuring timely posting, accurate content updates, and consistent brand representation across all platforms.
- Track and report on daily sales and stock movements.
- Support the Cluster Retail Manager with reporting requirements relating to retail and sales.
- Support the Club Manager and Facility Manager with reporting requirements relating to member services and reception.
- Ensure all transactions and financial processes comply with company policies.
- Ensure compliance with WHS requirements and company policies across retail and reception operations.
- Maintain staff certifications, training records, and awareness of safety protocols.
- Conduct regular checks on retail and reception spaces to uphold brand and compliance standards.
As an employer of choice, Viva prides itself on supporting you in the best way possible by providing a range of incentives that meet the everyday needs of our people. We offer a range of benefits to our employees such as Flexible Work Arrangements and great work-life balance for personal rejuvenation and well-being, Paid Parental Leave, Free fitness membership, Central locations with brand new facilities and ongoing learning and development opportunities. With countless career paths under one roof, the possibilities are endless.
Above all, Viva is committed to fostering a diverse and inclusive culture where every background, perspective, gender, and identity is celebrated. We believe in empowering everyone to be themselves, knowing that it's when we embrace our differences that we perform at our best.
We make every opportunity last at Viva and are looking to find members of the team to upskill and develop all with the aim to make Viva the best place to work.
At Viva Leisure, our mission is simple: to connect health and wellness to as many people as possible through our awesome, affordable, and accessible facilities. Our vision is to be the number one in the industry — benefitting our members, shareholders, franchisees, communities, and employees alike.
As an Australian-owned and ASX-listed company, we offer a diverse range of health and fitness solutions, including big-box health clubs, express gyms, high-intensity group training studios, Pilates, yoga, aquatics, women’s-only facilities, personal training, and more. Established in 2004, our key brands include Club Lime, hiit republic, Plus Fitness, GROUNDUP, and Rebalance. With over 300 facilities across Australia and internationally, including corporate-owned and franchised sites, we’re proud to serve diverse communities.
In 2020, Viva Leisure acquired Chain Collective Group to expand our fitness franchise brands both domestically and internationally. Chain Collective now operates as the franchising arm of Viva Leisure, proudly holding Plus Fitness as its flagship franchised brand — paving the way for the continued growth and success of multiple fitness concepts across Australia and beyond.
In 2024, Viva Leisure acquired a 34% stake in Boutique Fitness Studios (BFS), the master franchisee for leading global brands including Club Pilates, Rumble Boxing, StretchLab, and CycleBar. This partnership marks an exciting new chapter as Viva’s Rebalance Pilates & Yoga studios transition to Club Pilates, uniting local expertise with world-class brand standards to deliver a premium member experience. That same year, Viva Leisure also acquired a 25% equity stake in World Gym Australia, along with three corporate-owned World Gym locations in Queensland — Stafford, Coomera, and Underwood — further strengthening our presence in the premium fitness sector.
ACKNOWLEDGEMENT
Viva Leisure acknowledges and pays respect to the Traditional Custodians of Country throughout Australia. We are grateful for the opportunity to operate facilities on these lands and to contribute to the health and well-being of all communities we form part of.
As a company dedicated to promoting health and wellness, we are committed to fostering an inclusive environment within our facilities and workplaces that welcomes, respects and celebrates the rich cultural heritage of Indigenous peoples.
Viva Leisure reserves the right to close this advertisement prior to the stated closing date should a suitable candidate be identified.
