At Ambulance Victoria (AV) we are proud to share our commitment to saving and improving lives by providing outstanding care for our patients. This is our promise to every patient, and it sits at the heart of everything we do. No matter what corporate or support role you play in delivering our critical services to Victorians, you will join a team dedicated to bringing our vision to be a world leading ambulance service to life.
We are seeking a Clinical Governance and Performance Advisor to coordinate and lead clinical governance and performance improvement initiatives that support the delivery of safe, effective and person-centred care. Working collaboratively with leaders and teams, you will help implement Ambulance Victoria's Best Care Framework, strengthen quality systems and processes, and contribute to quality planning, assurance and improvement activities that translate strategic priorities into measurable outcomes for patients and the community.
This is a full-time fixed-term (12 months) position. While flexible and hybrid working arrangements are supported, the successful applicant will be required to maintain a regular presence at our Blackburn North Business Centre office in line with Ambulance Victoria's hybrid working model.
About the role
Reporting to the National Standards Accreditation Lead responsibilities of this position include but are not limited to:
- Provide informed advice and support to operational leaders on quality, safety, performance and improvement priorities, drawing on risk, data, patient experience and evidence
- Contribute to quality planning by collating and applying patient experience, risk, performance data and evidence to inform planning activities within assigned work areas
- Support the delivery of quality assurance activities and organisational readiness for regulatory and accreditation requirements, including the NSQHS Standards, to promote safe, effective, person-centred and connected care
- Build and maintain effective working relationships with operational leaders, stakeholders and governance forums to support the delivery of Best Care priorities
About you
The successful candidate will hold a degree or relevant industry certification, supported by demonstrated relevant experience, or an equivalent combination of training and professional experience. Certifications and/or experience in Improvement Advisory/Coaching, Project Management, Change Management, Clinical Governance, or Advanced Data for Improvement will be highly regarded.
Other requirements include but not limited to:
- Analysing and interpreting data to identify trends, insights and opportunities for improvement
- Creating clear, meaningful reports, dashboards and visualisations to support decision-making
- Supporting quality, safety and performance improvement initiatives using recognised improvement methodologies
- Supporting the application of clinical governance frameworks and compliance with relevant standards, including the NSQHS Standards
- Building effective relationships with stakeholders and providing clear, evidence-informed advice to support improvement initiatives and organisational outcomes
Working at Ambulance Victoria
As a valued member of AV, you will enjoy a professional working environment that recognises the importance of work/life balance. We offer salary packaging options, generous personal leave entitlements, accrued days off for full time roles, and other benefits including free on-site parking.
We believe our people are our greatest resource and the su stainability of our workforce depends on how well we use our people's skills and abilities and whether our staffing reflects the diversity of the Victorian community. If you are ready to be an integral part in bringing our values of Care, Accountability, Respect and Excellence to life at AV, we want to hear from you!
Important information
By applying for a position, you agree to undertake an assessment of any Secondary Employment or outside interests, in line with AV's Secondary Employment procedure. This is required to ensure there is no perceived or actual conflict of interest for AV should you be successful and commence in the role.
Successful applicants will need to be willing to complete pre-employment screening including references, misconduct, and Police Checks.
This position is classified AV4 under the Ambulance Victoria (Management and Administrative Staff) Enterprise Agreement 2025. The position description can be found on the AV Careers website.
How to apply
Your application is an integral part of the selection process and should include:
- Cover letter outlining your experience and interest in the position
- Current resume
As part of submitting your application you will be asked to respond to the following questions:
- What experience do you have in improving the quality, safety or performance of healthcare services? Please provide an example and the outcome achieved.
- Tell us about a time when you used data or reporting information to identify an issue or support an improvement. What was the result?
- Describe a time when you worked with others to make a positive change or improvement. What was your role and what did you achieve?
Please note: Answers are limited to 500 words each and a separate document responding to the key selection criteria is not required.
Applications must be submitted by 11.59pm (AEST) on Friday 18 September 2026.Applications must be submitted via the AV Careers website to be considered. Emailed applications will not be accepted.
For further information, please refer to ‘Applying for a position with Ambulance Victoria ‘. For any further queries please contact recruitment via [email protected] or 03 9840 3653.
At all levels of our organisation a diverse and inclusive workforce allows us to deliver the Best Care to the Victorian community, and helps create a healthier, more productive workplace for our people. In the event you require a reasonable adjustment to support your application for this role, please contact us at [email protected] and a member of our Recruitment & Selection team will be in touch.
