As the ICT Service Centre Officer you will:
- Provide first and second level service desk ICT support to end users, including resolving high volume general incidents and service requests.
- Undertake the initial incident diagnosis in order to either resolve the incident, to redirect incidents to management or to the appropriate technical support teams.
- Provide on-site technical support at SSQ's Brisbane CBD, Zillmere (DCC) and Mt Gravatt sites, as well as any new sites that may be established.
- Provide timely support to clients by conducting thorough investigations and diagnosis of incidents, analysing recurring incidents and informing management for resolution.
- Contribute to the development and communication of standard operating procedures and work instructions including continuous service delivery improvements for clients and stakeholders.
- Contribute to, supporting and participating in Disaster and Virtual Response teams and the Business Continuity Management Team when required, for SSQ, to maintain operational requirements and continuous service delivery.
- Maintain quality business relationships with clients, co-location business partners, other SSQ business areas, vendors and other stakeholders.
- Ensure Workplace Health and Safety awareness to maintain a safe and operationally effective work environment.
- Periodic 24 x 7 on call availability is a requirement of this position.
Applications to remain current for 12 months.
Job Ad Reference: QLD/689770/26
Closing Date: Friday, 5 June 2026<space>This work is licensed under a Creative Commons Attribution 3.0 Australia License.
