Service:
Family Connect and Support
Pathfinders
Pathfinders is a large community-based organisation providing Supported Accommodation and Homelessness services, Family and Youth Support services, National Aboriginal Birth Certificate program, Client Support Services and Out of Home Care services. Pathfinders’ services are located across the New England Northwest and Mid North Coast Regions of NSW
We are currently looking for a Part Time (4 days per week) Family Connect Support Program Worker to be based in Coffs Harbour. Travel will be an expectation.
Role of the Program Worker:
The primary purpose of the Program Worker – Family Connect and Support is to ensure provision of high-quality services to achieve optimum levels of service delivery and client outcomes in line with the Practice Framework requirements while ensuring business performance outcomes, standards and compliance requirements are met.
The Program Worker – Family Connect and Support (FCS) ensures the provision of high-quality, child-centered and culturally responsive services to achieve optimal service delivery and client outcomes in line with the FCS Practice Framework, while meeting business performance, governance and compliance requirements. This role requires knowledge and understanding of the issues affecting the region’s communities, particularly Aboriginal communities, societies and cultures in NSW, and a commitment to advocating for Aboriginal children, young people and families by strengthening cultural identity, safety and connection through collaborative relationships with regional service providers. In alignment with the NSW Child Safe Standards under the Child Safe Standards, the Program Worker promotes child participation, culturally safe practice, accessible communication and continuous improvement in safeguarding systems. Consistent with the positive duty obligations under the Respect at Work Act 2022, the role contributes to a respectful, inclusive and harassment-free workplace and service environment by proactively preventing sexual harassment, sex-based harassment, bullying, discrimination and victimisation in all professional interactions.
The Program Worker – Family Connect and Support will require knowledge and understanding of the issues that affect our region’s communities, with a focus on Aboriginal communities, societies and cultures in NSW and be willing to advocate on behalf of Aboriginal young people and their families in providing cultural support and provide services to Aboriginal and non-Aboriginal children, young people and families.
The Program Worker – Family Connect and Support will also be required to build strong relationships with the region’s Service Providers to support and strengthen families and cultural connections
This position is Level 5 and Pay Point 1 under the Social, Community, Home Care and Disability Services Industry Award (“the SCHADS Award”)
How to Apply:
When applying, please ensure you include a Resume and a Cover Letter addressing the key selection criteria that is set out in the job package. Applications should be lodged by email to [email protected] and addressed to the Corporate Services Team, stating which position you are applying for.
To view the job package please visit our website www.pathfinders.ngo
Applicants who do not provide all of the above will not be considered for an interview.
Applications close Friday 21st August 2026
Why Join Pathfinders?
- Impactful work – You will play a crucial role in supporting the organisation in its mission to deliver support to families, individuals and children to overcome various social issues.
- Employee Assistance Program (EAP)
- Salary Packaging – up to $15,900 for living expenses and an additional $2,650 for meal and entertainment expenses each year tax free for permanent employees.
- Access to a Health Well being hub
- Fitness Passport – access to subsidised gym membership for you and your family through the fitness passport program
For further information, please contact The Corporate Services team via email at [email protected]
Download job package here
