Roller Roller Tuckshop is seeking an experienced and motivated Retail Manager to oversee the day-to-day operations of our busy retail location in Strathfield.
The successful candidate will be responsible for managing store operations, supervising staff, maintaining high customer service standards, monitoring sales performance and ensuring the efficient and profitable operation of the business.
Key Responsibilities
- Manage and oversee the daily operations of the store
- Develop and implement strategies to improve sales and profitability
- Monitor sales performance, operating costs and store budgets
- Manage stock levels and coordinate the ordering and receipt of merchandise
- Determine product mix, stock levels and pricing in consultation with senior management
- Recruit, train, roster and supervise retail staff
- Set performance expectations and provide ongoing guidance to team members
- Ensure customers receive a consistently high standard of service
- Respond to customer enquiries, feedback and complaints
- Maintain visual merchandising and store presentation standards
- Ensure compliance with workplace health and safety requirements and company procedures
- Prepare operational and sales reports for management
- Liaise with suppliers and other relevant business partners
Skills and Experience
- Relevant qualification in retail management, business or a related field
- At least two years of relevant retail management experience
- Strong leadership and staff management skills
- Sound knowledge of stock control, budgeting and sales management
- Excellent communication and customer service skills
- Strong organisational and problem-solving abilities
- Ability to work effectively in a fast-paced retail environment
- Availability to work weekends and public holidays when required
Pay: $78,000.00 – $85,000.00 per year
Work Location: In person
