Century Batteries Automotive division is Australia’s oldest and most recognised battery manufacturer and supplier, with a proud history of producing batteries in Australia since 1928.
Our portfolio includes some of the most recognised battery brands and technically advanced products available in the market place. We are committed to continuous new product development and invest significantly in local manufacturing to ensure we set new standards in product performance.
Our core strength and competitive advantage lies in delivering exceptional products supported with an industry leading service network. A network of regional agents and metropolitan distribution centres enables Century to offer a nationwide service model consistent in both regional and metropolitan Australia. Businesses partner with Century as they have access to locally held stock and technical experts, dedicated to providing services which add value to their customers.
As a Sales & Service Representative, your primary role will be focused on on-time product delivery around Canberra (and surrounds) and excellent customer care.
This role is available IMMEDIATELY.
Candidates who are successful in achieving an interview will be notified.
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Expected Personal Attributes
Responsibility and Accountability – Responsible and accountable for own practices and standards of work and able to work with some direct supervision
Achievement orientation – Committed to achieving personal, team and company objectives
Initiative – Able to identify and recommend effective courses of action
Customer Service – Able to deliver consistent quality internal and external customer service
Flexibility – Able to adapt to and work effectively within a variety of situations and understanding and appreciating different perspectives
Communication – Understand and respond to others in an appropriate, constructive and professional manner
Teamwork – Participate and encourage a positive teamwork environment
Developing self – Willing to participate in training and development
Integrity – Respectful, courteous and cooperative relationships established and maintained with all staff and external parties
Confidentiality – Confidentiality of information maintained regarding CYB, staff and issues
Stress resistance – Perform consistently for reasonable periods
Professional management – Present and work in a professional and accountable manner whether on or off-site
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Primary Duties and Responsibilities
Product delivery and customer care
- Organise the delivery of products using effective territory management
- Ensure the safe and timely delivery and placement of product to customers as per company and customer requirements (routing)
- Deliver P.L.E.A.S.E. promise as determined by Customer type
- Ensure all paperwork is completed correctly and on time
- Adjust usual routing following Manager’s instructions when relevant
- Ensure personal presentation standards are maintained (eg Dress Code)
- As the custodian of a vehicle, be responsible for up-keep and maintaining that vehicle according to company policies
Stock Control and Administration
- Complete necessary documentation and loading of product to ensure achievement of agreed departure time from depot
- All stock is checked off prior to loading on vehicle and variances reported to the Manager
- All POD are relevant paperwork is signed and returned to relevant area
- Conduct Vehicle stock-takes in conjunction with Manager
- Ensure stock held in customer locations meets the customer product profile
- Complete regular audits for Consignment Stock Customers
- Adhere to site rules
Sales Growth & Performance
- Sell in and implement promotional programs and new products
- Identify and act on sales opportunities within current customer base
- Identify, gather and assist in development of new business opportunities, increasing actual sales revenue by adding new accounts
Quality, Environmental and WH&S
- Remain up to date with respect to regulations pertaining to the restraint of products when transporting dangerous goods and to ensure company procedures are complied with in regards to these regulations
- Ensure compliance with relevant legislation
- Ensure quality internal and external customer service is delivered
- Ensure quality issues and WH&S incidents and/or hazards are reported immediately using designated procedure
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Knowledge and Experience
Essential (Required for entry into the position)
- Proven success in sales in a previous role
- Previous experience in routing and product delivery
Desirable (Training may be provided)
- Previous experience in a Sales Representative or Territory Representative role
- Forklift Licence
Skills and Competencies
Essential (Required for entry into the position)
- High Level of communication skills (written and verbal)
- High Level of Customer Service skills
- Selling Skills
- Good attention to detail and accuracy
- Good interpersonal skills
- MR or HR Licence
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Performance Measurements KRA Measurement Sales Growth & Performance
- Achievement of all sales targets for territory
- Maintain the agreed call frequency on customers
- New business opportunities and prospects are identified and acted upon
Product delivery and customer care
- Deliver P.L.E.A.S.E. promise in line with customer requirements
- Effective routing as established with Sales Management
- Adjustment to routing and out of cycle deliveries are performed based
- on service requirements and instructions
- Complete Daily Activity Summary and return to relevant area daily
- Vehicle clean and in good working condition at all time Stock Control & Administration
- Loading documentation is checked and signed
- - all inventory variances are reported to Management
- All POD and other paperwork is signed and returned to the relevant area daily
- Report any relevant matter occurring on site Manager
- Compare transaction summary and stock on hand report as required to ensure integrity of respective territory transactions
- Ensure all returns and warranties are matched to respective paperwork
- Complete scheduled consignment audits as per policy
- Conduct regular van stock-takes in conjunction with Manager Quality, Environmental and WH&S
- Compliance with relevant legislation (e.g. WH&S, Environmental)
- Quality internal and external customer service is delivered
- Quality issues and WH&S incidents and/or hazards reported immediately using designated procedures
To apply for the role, please provide an up-to-date CV/resume with current references, addressing the key requirements of the role outlined below.
Job Type: Full-time
Pay: $65,000.00 per year
Licence/Certification:
- MR/HR Driver Licence (Required)
Work Authorisation:
Work Location: In person
