Job Description
We’re looking for reliable, detail-oriented individuals to join our team across our Cannington, Victoria Park & Belmont locations! This role is all about creating a great guest experience while helping keep our escape rooms running smoothly day to day.
Main Responsibilities:
- Guest Check-in: Welcome teams, explain the game rules and mechanics, and ensure guests feel comfortable and ready to play.
- Game Monitoring: Monitor live games and provide assistance or hints when needed to keep guests engaged and on track.
- Room Turnaround: Reset and prepare escape rooms accurately and efficiently between bookings.
- Front-of-House: Handle phone enquiries, process payments, and manage bookings through our booking system.
- Maintenance: Complete general upkeep and light cleaning during quieter periods to keep the venue looking its best.
Candidate Requirements:
- Strong communication and customer service skills
- Excellent attention to detail and the ability to follow detailed instructions
- Ability to work independently and manage time effectively
- Reliable transport to your assigned branch
Availability and Rights:
- Rights: Valid Australian work rights and English fluency are essential.
- Schedule: Minimum 2 full days of availability per week (A mix of weekdays and weekends
- Hours: Guaranteed 3 hours/week (1 shift), with potential for additional hours based on demand.
Pay: Up to $26.44 per hour
Benefits:
Application Question(s):
- What is your main form of transport? (If public, are you willing to take online services when needed?)
- What is your weekly availability (include specific days & times)?
- Do you have a preference for which store you'd like to be in? (Cannington, Vic Park, Belmont)
Experience:
- Customer service: 1 year (Required)
Work Location: In person
