Posted: 23/07/2026
Closing Date: 22/08/2026
Job Type: Permanent - Full Time
Location: Deer Park
Job Category: Customer Engagement Team
NeuroRehab Allied Health Network exists to empower people with a neurological condition to live life full of choice, inclusion and new possibilities.
Our core values are - We’re on your team, We Innovate, We are Enthusiastic and We Expand Horizons!
We are a respected, multi-disciplinary rehabilitation service catering to the unique needs of people with neurological conditions. With a team of over 150, we provide the most comprehensive allied health services in our sector with innovative rehabilitation centres across Melbourne, Hobart and Albury along with an extensive home visit and community-based service.
Culture
We are a family-run business and have a super friendly team culture. Our highly supportive team members are linked in the desire to work collaboratively, respectfully, inclusively and enthusiastically. We invest in the professional development and well-being of our team to ensure the best outcomes for our clients and team members.
What we would like to offer you:
A fun, flexible, and supportive work culture is important to us at NeuroRehab. We have been certified as a Great Place To Work® Australia by the international consulting group Great Places to Work and ranked as one of their Best Work Places in Australia for consecutive years.
Health and well-being initiatives with our Employee Assistance Program.
Supportive team environment to inspire your growth.
Celebrate our quiet achievers and our loud ones.
Regularly funded social events with the team and the greater NRAHN organisation.
Be part of people's rehab journey!
Permanent role with job security.
Job Description
Customer Engagement Officer role:
The Customer Engagement Officer works efficiently and effectively to optimise services for new and current clients. We support our therapists and allied health assistants with funding follow-up and general administrative tasks.
Our clients are predominantly NDIS participants along with some TAC, WorkSafe, My Aged Care and privately funded clients.
The position is full-time (Monday to Friday 9:00am to 5:06pm) with a hybrid work structure of 1 day minimum in the office (Deer Park location) and 4 days working from home per week. The successful applicant must be in our Deer Park clinic every Tuesday for a dedicated Customer Engagement Team working day.
The pay rate is based on the Health and Support Services Award 2020, Support services level 7 at $32.67/hr ($64,551pa).
Key Responsibilities:
Respond professionally to phone, email, and online enquiries, delivering exceptional customer service to clients, referrers, and stakeholders.
Timely manage of intake process for new and existing client referrals.
Liaise with referrers, funding bodies, therapists, and other stakeholders to confirm funding approvals and support service delivery.
Maintain accurate client records, databases, and documentation, ensuring data integrity and compliance.
Build and maintain strong relationships with referrers and key stakeholders to support service growth.
Promote the organisation's services through networking, marketing activities, and community engagement events.
Desired Skills and Experience
Skills & Experience
Customer-focused.
Health administration experience an advantage.
Prior experience working in the NDIS system an advantage.
Clear communication style.
Exceptional interpersonal skills.
Computer literacy.
Great multi-tasking and organisational skills.
Diversity and Inclusion
At NeuroRehab Allied Health Network, we strive for a culture of inclusivity and celebrate the diversity and diverse perspectives of our team members and community. Applicants from all cultures and backgrounds, gender identities, physical abilities, religions, and sexual orientations are highly encouraged to apply for our roles.
We acknowledge the Traditional Custodians of the land, & pay our respects to Elders past, present & emerging.
*** Applications Close 22 August 2026***
We may interview and hire prior to this date so don't hesitate in putting your application forward
To display your communication skills be sure to submit a cover letter along with your resume.
For more information please visit our website at nrah.com.au
