Commsee 2.0 is web platform that empowers our frontline teams to deliver service excellence for all customers. T ailored to the needs of customer service teams, Commsee 2.0 reduc es staff cognitive load and increases productivity , allowing us to better serve customers.
As a Senior Product Manager, you will own and drive the product vision and strategy for CommSee 2.0 w orking collaboratively with engineering, design, users and senior stakeholders, you’ll help deliver solutions that align with Retail Technology’s goals and enhance the experience of our frontline teams.
You’ll champion a product management culture, foster innovation, and contribute to customer and business outcomes at CBA.
Define & Lead: Develop and communicate the product vision, rooted in deep insights about customer needs and business objectives
Collaborate: Partner with Engineering and Design teams to ideate, plan, execute, and optimize strategies.
Innovate: Identify opportunities for improvement and delivering customer and business value.
Evangelize: Advocate for the product vision across the organization, gaining buy-in and ensuring strategic alignment.
Mentor & Lead: Foster a culture of product management excellence , helping the team hone their product craft.
You’re a strategic thinker and a relationship builder, passionate about leveraging technology to achieve business goals. You have strong technical expertise and a customer-focused mindset . You lean into ambiguity and driv e clarity for cross -functional teams and stakeholders.
Proven product management experience, ideally within a platform/ tech-driven environment.
Product Discovery and a nalytical skills to form hypotheses, design experiments, and interpret data.
Ability to engage and collaborate with designers , engineers and customers to shape solution requirements.
Exceptional communication, storytelling , and relationship-building skills.
Commercial acumen to align product strategy with business outcomes.
Experience with delivering customer and business outcomes.
Experience working in product led B2B companies (desirable)
Why Join Us
An inclusive team culture that promotes collaboration and innovation at their core.
Amazing career progression, growth, learning and development programs on offer.
Flexible working programs to support your emotional and mental well-being.
Opportunity to work alongside leadership, decision-making, solving challenges and many more.
