Ongoing & Talent Pooling Customer Service Representative & Digital Service Representative Opportunities
Customer Service Representative
SNSW Clerk Grade 3/4 - starting annual salary $74,118 plus superannuation and leave loading
Employment Type:
2 x Ongoing Part Time- 20 hours per week
1 x Ongoing Full Time – 35 hours per week
Digital Service Representative
SNSW Grade 2/3 - starting annual salary $64,375 plus superannuation and leave loading
Employment Type: Talent Pool opportunity for future full and part time roles
Location: Miranda Service Centre
Please note: This recruitment will only be used to fill roles or create a talent pool for this specific location and immediate surrounding area.
Looking for a role where you can make a real difference?
As a Customer Service Representative or Digital Service Representative, you'll help customers access services, navigate digital platforms and find solutions to a wide range of enquiries. We're growing our team and building a talent pool for future opportunities at our Miranda Service Centre. Every day, our team supports customers through expert advice, practical solutions and exceptional service in a dynamic, fast-paced environment.
If you enjoy working with people, solving problems and making a positive impact, we'd love to hear from you.
About you
We're looking for people who are friendly, adaptable and passionate about helping others. You thrive in a high-volume customer environment where priorities shift quickly and no two days are the same.
You stay calm under pressure, can balance competing demands and bring warmth, confidence and professionalism to every interaction.
Whether you're looking for a new challenge, flexible work arrangements or an opportunity to support your community, we'd love to hear from you.
What You'll Bring
You don't need to have all the answers on day one. We're looking for people with the right mindset and a willingness to learn.
Your Impact
As the welcoming face of our Service Centre, you'll help customers access the information, support and services they need.
By providing professional, respectful and customer-focused service, you'll contribute to positive outcomes for customers while helping create an inclusive environment where people feel valued, supported and understood.
About Service NSW
Service NSW makes it easier to access government services for people and businesses across NSW.
At Service NSW our vision is to be recognised as the distinctive leader in the provision of government services to the citizens of New South Wales, and we are passionate about delivering first-class customer experience to all citizens and businesses across NSW.
Operating hours:
In our Service Centres hours vary between locations. You can check the opening hours for each Service Centre here. Flexibility is required to work on a rotating roster between the Service Centre’s operational hours which may include Saturdays.
The Service NSW Award hours are 6:30am – 7:30pm (Monday to Friday) and 7:30am - 3:30pm (Saturdays). In some situations, you may be required to work during these hours.
Part-time – minimum 14 hours per week - (Monday to Friday)
Full-time – 70 hours per fortnight
Hours are also subject to change based on the needs of the business.
How to apply
Please submit your resume and cover letter that shows your experience and how you meet the focus capabilities of the role (outlined in the Role Description).
Closing Date: Thursday 23 July 2026 at 9:59am
Further Information:
For enquiries relating to recruitment please contact Joy Lethieullier via [email protected]
Service NSW uses multi-staged recruitment methods based on merit principles for comparative assessment in accordance with the Government Sector Employment Act 2013. Sometimes this process can take up to 12 weeks or more, depending on the number of applicants. Employment with Service NSW is subject to a satisfactory national criminal record check.
Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.
Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.
A talent pool may be created as part of this recruitment process and will be valid for up to 18 months. The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role.
Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.
You can view our full diversity and inclusion statement here.
We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on 02 8276 8130 or
[email protected].
