ABOUT THE ROLE
Permanent | Full-Time | Hybrid
We’re on the lookout for a reliable, friendly, and quick learner to join our fast paced National E-Salvage team, in a permanent, full-time position (Monday – Friday, 8:00am – 5:00pm). To be successful in this role, you’ll bring a keen attention to detail, strong communication skills, and a can-do attitude.
What you will do:
- Deliver exceptional service – Engage with customers and buyers over the phone and via email, providing clear information and expert advice every day.
- Supplier Relations – Continue to strengthen and improve relationships through problem solving between suppliers by being their first point of call.
- Keep things moving – Reconcile invoices, purchase orders, transport work orders, sales, credit card payments, and accurately prepare gate passes, drafts for payouts, and cancelled purchases.
- Own the details – Complete all auction-related administration with accuracy and speed, hitting deadlines every time.
- Exceed expectations – Ensure buyers and vendors receive timely, precise support that meets their needs.
- Be the backbone – Partner with internal teams to deliver seamless support
- Work alongside product – Work closely with product teams improving efficiency to deliver the best outcomes for both yards and vendors.
ABOUT YOU
To be successful in this role, you will need to have the following skills and experience:
- Previous experience in a high-volume reception or customer service position
- Exceptional customer service skills and the ability to build strong relationships
- Proficient Microsoft Office skills
- Clear and effective communication skills
- Strong problem solving and conflict resolution skills
- Excellent attention to detail and time management skills
- Ability to work autonomously without close supervision
WHY WORK FOR PICKLES
Since 1964, Pickles has powered trusted marketplaces that bring people together, delivering value for our customers whilst remaining authentic. We are the Australian leaders in asset remarketing across industrial, motor vehicles, salvage, mining, oil & gas, agriculture industries and employ a broad team of specialists to make this happen.
Pickles offers a variety of employee benefits and programs that make being part of our team truly rewarding:
- Up to five extra days of leave each year and ability to earn an annual bonus after a qualifying period
- Cash vouchers and formal recognition awards
- Study assistance to support relevant courses or qualifications with robust career pathways available
- Paid parental leave for primary and secondary carers
- Bonus for referring talented people who join and succeed at Pickles
- Access to the employee assistance program for you and your family
Applying for a remote role?
Pickles will supply a laptop and docking station, as well as role-specific equipment like a headset if it’s required. The candidate is responsible for all other elements their remote working environment, including but not limited to: reliable internet connection, dedicated workspace that is safe and free from distractions, as well as providing necessary furniture and equipment such as a desk, chair, screens, keyboard, mouse, and any other peripherals required to perform their role effectively.
We value diversity and inclusion and encourage Aboriginal and Torres Strait Islander peoples and those from diverse backgrounds to apply.
Only suitable candidates will be contacted. Reference and criminal history checks apply. Internal applicants must have completed 6 months’ probation.
