Lead Exceptional Teams. Strengthen Client Partnerships. Drive Operational Excellence.
Melbourne | Full Time
Must hold a current and valid Victorian Security Licence
At Challenger Security, we're continuing to grow our operations across Victoria and are looking for an experienced operational leader to help shape the next chapter of our success.
This is more than a traditional operations management role. It's an opportunity to lead a significant security portfolio, influence strategic outcomes, develop high-performing leaders and build lasting client partnerships within one of Australia's leading security providers.
If you're an experienced security leader who thrives in fast-paced environments, enjoys solving complex operational challenges and knows how to build engaged teams that consistently deliver outstanding service, we'd love to hear from you.
About Challenger Security
Challenger Security is the specialist security division of Challenger Services Group, a leading national provider of outsourced workforce and facilities services.
We deliver tailored security solutions that protect people, property and critical assets across Australia. Our clients include some of Australia's most recognised organisations across commercial property, retail, education, healthcare, government, logistics and critical infrastructure.
Combining experienced security professionals, innovative technology and proven operational systems, Challenger Security is recognised for delivering exceptional service, trusted partnerships and outstanding operational outcomes. Our success is built on exceptional people, strong leadership and an unwavering commitment to safety, professionalism and operational excellence.
About the Role
Reporting to the Group General Manager, you will lead our Victorian Security operations, providing strategic and operational leadership across a diverse portfolio of client sites.
You'll be responsible for developing and supporting Security Operations Managers, maintaining exceptional client relationships, driving financial performance and ensuring operational excellence across every aspect of the business.
This is a highly visible leadership role where you'll work closely with senior leaders, clients and operational teams to support business growth, mobilise new contracts and continually improve service delivery.
Key Responsibilities
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Lead, coach and develop a high-performing team of Security Operations Managers.
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Drive operational excellence across a diverse portfolio of security contracts.
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Build trusted relationships with key clients and act as the senior escalation point for operational matters.
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Lead the mobilisation and transition of new security contracts, ensuring a seamless client experience.
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Manage financial performance, labour costs and operational budgets.
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Identify opportunities to improve service delivery, operational efficiency and client outcomes.
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Support tender submissions and business development activities by providing operational expertise.
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Ensure compliance with security legislation, licensing requirements, WHS obligations and company standards.
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Foster a culture of accountability, safety, engagement and continuous improvement.
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Collaborate closely with senior leaders and support functions to achieve strategic business objectives.
About You
You're an experienced operational leader who combines commercial thinking with exceptional people leadership.
To be successful, you'll bring:
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Significant experience leading large, multi-site security operations.
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Demonstrated success managing complex security portfolios across multiple client sites.
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Strong commercial acumen with experience managing budgets, labour costs and financial performance.
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Proven experience leading operational teams through growth, change and contract mobilisation.
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Exceptional client relationship and stakeholder management skills.
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Strong knowledge of security operations, risk management, incident management, compliance and operational governance.
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Outstanding leadership, coaching and communication skills with the ability to build engaged, high-performing teams.
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Current Victorian Private Security Licence, current First Aid and CPR certification, a National Police Check and any other relevant industry licences and certifications.
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A hands-on leadership style with a willingness to regularly engage with frontline teams and clients across Victoria.
Why Join Challenger Security?
This is an opportunity to genuinely influence the future of our Victorian Security business. This role offers the autonomy to lead a significant portfolio while remaining closely connected to your teams, clients and operations. If you're the type of leader who prefers being out with your people rather than behind a desk, this is the opportunity for you.
You'll join an organisation that:
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Continues to invest in growth, innovation and operational excellence.
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Empowers leaders to make decisions and drive continuous improvement.
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Supports career development and leadership growth.
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Offers a collaborative, high-performing culture where initiative is recognised.
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Partners with some of Australia's most recognised organisations across diverse industries.
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Provides the opportunity to make a genuine impact on our people, our clients and our continued growth.
We value diversity and are committed to creating an inclusive workplace where everyone feels respected, supported and able to succeed. We encourage applications from people of all backgrounds, including Aboriginal and Torres Strait Islander peoples.
Ready to Lead?
If you're looking for a senior leadership opportunity where you can influence strategy, develop exceptional teams and help drive the continued growth of a leading national security provider, we'd love to hear from you.
Apply now and help shape the future of Challenger Security.
