Introduction:
Defining the modern Australian wardrobe since 2004, Viktoria & Woods believes in fostering a creative and collaborative culture. Our Boutique stylists have a strong fashion and styling focus. They love connecting and engaging with customers to build authentic relationships.
We have a supportive team and working environment and are dedicated to creating a memorable and lasting customer and brand experience in all facets of our business.
Located across Australia within 24 locations, we offer a unique opportunity to join a community that values timeless design, modern versatility, and thoughtful craftsmanship. We invite individuals of all backgrounds and experiences to bring their unique perspective to creating extraordinary experiences for our clients. If this sounds like you, we welcome you to apply today!
Description:
About the role
We are seeking passionate and customer-focused Casual Stylists to join our Rundle Street Boutique team. In this role, you will deliver memorable and tailored client experiences while supporting the day-to-day running of the store, from styling and selling to maintaining presentation and stock.
This is a fantastic opportunity for someone who is passionate about fashion, loves connecting with people, and wants to grow their career within a premium Australian fashion brand.
Responsibilities include:
Customer Service & Sales Growth:
- Connect with clients in an engaging way to provide an exceptional and memorable experience.
- Highlight product categories through strong product knowledge, using storytelling to cross-sell and upsell.
- Provide an excellent customer experience both on and off the floor: greeting, listening, assisting, advising, following up and exceeding expectations.
- Engage with a diverse client base, putting them at ease to build long-lasting relationships.
- Support the development of your client book, keeping client information up to date on relevant company tools.
Brand & Product Expertise
- Exemplify and share V&W's heritage and commitment to sustainable, modern design with every visitor.
- Build your knowledge of our core fabrications and seasonal collections to provide meaningful styling advice.
- Actively engage with training materials to stay up to date on new arrivals, styling and garment care.
- Embody the V&W purpose, pillars and values, acting as a genuine representation of the brand's minimalist luxury.
Store Presentation & Operations
- Actively participate in visual merchandising in line with Viktoria & Woods' visual standards.
- Maintain products in an efficient, clean, secure and organised manner, both front and back of house.
- Maintain a vigilant and organised floor to minimise stock loss and ensure a secure shopping environment.
- Provide feedback to store management on stock opportunities and/or losses.
- Sell products, accept payments, record sales and assist with the receiving and preparation of stock.
Teamwork & Collaboration
- Work collaboratively with the team to achieve daily budgets and maintain a positive, high-energy store culture.
- Keep management informed of client feedback, stock needs and any operational hurdles in a timely and professional manner.
- Attend store meetings, training sessions and company events as required.
- Embrace V&W's training initiatives and strive to implement new skills and knowledge on the job.
Skills and Experiences:
Key Requirements:
- Understanding of retail POS systems (AP21 would be desirable).
- Fluent in English; an additional language is an advantage, particularly Mandarin.
- Passion for design, craftsmanship, and customer service, with a proven ability to build strong client relationships in a retail setting.
- Results-driven and a genuine team player, with a proven track record of achieving individual goals while contributing to team success.
- Positive, adaptable, and self-motivated, with strong attention to detail and an inclusive, open-minded approach.
- Exceptional communication and interpersonal skills.
- Ability to manage time and competing priorities effectively and efficiently.
Experience:
- Minimum 1-3 years customer service experience, preferably in an industry that delivers a personalised/elevated client service experience (luxury environment would be desirable).
- Cash handling or POS experience.
- Stock management experience.
What is on Offer?
- Competitive hourly rate
- Career development opportunities
- Generous wardrobe allocation
- 50% staff discount on Viktoria & Woods product
- Access to our Employee Assistance Program
- A supportive, collaborative team culture
Next Steps:
Submit your application today! Once received, we will be reviewing applications as they come through and successful applicants will be contacted to attend an interview in store.
To learn more about VIKTORIA & WOODS, follow us on social media via:
Linkedin: www.linkedin.com/company/viktoria-woods/?originalSubdomain=au
Instagram: www.instagram.com/viktoriaandwoods/?hl=en
TikTok: www.tiktok.com/@viktoriaandwoods?lang=en
