Learning Experience Design Lead
Shape high-quality, blended learning experiences at V/Line
452 Flinders Street
Full Time, Permanent
V/Line’s purpose is to connect Victorians through safe, reliable, and accessible transport. We believe in giving all Victorians opportunities through travel and transport – connecting them to jobs, education, family and friends, services, tourism and trade.
V/Line is experiencing significant growth and we’re delivering more services, more trains, cheaper fares, and huge projects. With more than 3700 weekly train and coach services, an expansive freight network and unprecedented rail investment, millions of Victorians depend on us to deliver. You could be one of our 3100 committed team members who are up to the challenge.
About the role
As the Learning Experience Design Lead, you are responsible for the end-to-end design strategy, content development, aesthetic quality and ultimate success of learning solutions across V/Line.
You will use your specialist expertise to design, build, and continuously improve high quality blended and digital learning experiences that develop skills, knowledge, and behaviours across V/Line.
Applying your expertise in learning design, contemporary methodologies and best practice to develop effective, innovative and sustainable learning solutions.
Working collaboratively within the Learning and Capability team you will set the standard for design quality, establish design principles and frameworks, and help build the broader team's capability to produce exceptional learning experiences.
Key accountabilities include:
Apply the full learning development lifecycle to every solution, from brief and needs analysis through to evaluation and continuous improvement.
Design high-quality blended learning experiences, including digital, facilitated and experiential, grounded in learning science and best-practice instructional design.
Develop eLearning modules, microlearning, videos, animations, toolkits, job aids and assessments using contemporary authoring tools.
Consult with stakeholders and subject matter experts (SMEs) to identify capability gaps and training needs, conducting structured needs analysis to uncover true performance drivers, then partner with SMEs to extract and translate complex content into clear, engaging, and accessible learning solutions.
Use evaluation data, stakeholder feedback, and audit findings to lead targeted content improvement cycles reviewing, rebuilding, and continuously refining existing programs where required.
Location & Travel Considerations
This role is based out of our Melbourne CBD office with some requirement for occasional travel to our regional depots.
About you
You will have well established expertise in learning design, contemporary methodologies and best practice to develop effective, innovative and sustainable learning solutions.
Our ideal candidate will possess the following experience:
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Training Needs Analysis and Capability Assessment
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Stakeholder Engagement and Business Partnering
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Learning Experience Design and Instructional Design
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Learning Design Quality Assurance
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Project Management of Concurrent Learning Design Projects
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Learning Evaluation Methodologies
If your skills or experience don’t exactly match our listed requirements, we still encourage you to apply. We value diverse perspectives and believe in the potential for growth and development.
As part of your application; please share 1–2 recent work samples you have led end-to-end (either via links in your CV/Cover Letter or as a PDF attachment) that showcase your learning design, and most closely align to this role. Include a brief summary addressing the challenge, your approach, and results.
Why V/Line
In addition to free myki travel, we offer:
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Community impact – Make a genuine difference. Work in a role that connects Victorians, every day.
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Huge potential – We’re transforming, and you can too. Be a change maker, recognised for your contribution and creativity.
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Dynamic environment – V/Line operates in a constantly changing space. Join a fast-paced and exciting organisation.
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Collaborative team – You’ll be part of a broader supportive team. Surround yourself with talented, passionate peers.
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Flexible working – We support flexible working. Work in a way that supports you to thrive in your role.
We are committed to ensuring a comfortable and accessible recruitment experience. If you need any adjustments or have specific accessibility requirements at any stage of the process, please contact our Talent team at [email protected] or 1800 800 007 for confidential support.
As an equal opportunity employer, V/Line is committed to creating a diverse, inclusive and respectful workplace and network that reflects the communities we serve. We accept and value the contributions of all our employees regardless of gender, ethnicity, sexual orientation, religion, age or disability. We are also proud to be endorsed by Work 180 as a great place for women to work, second year in a row.
V/Line are proud to be a part of the Department of Transport & Planning's Yani Bangal Transport and Planning Portfolio First Peoples Careers Strategy 2023-2028. We take this opportunity to welcome and encourage applications from First Peoples.
At V/Line, safety is our priority. Successful applicants will undergo relevant pre-employment and medical checks to meet our safe working standards. V/Line is also a proud Child Safe employer.
The selection process may include aptitude assessments, a behavioural interview and a medical risk category 4 check.
Applications close: Monday, 15th June 2026
