- Lead operations across multiple sites.
- Must have experience in an outsourced service based role.
- Supportive team culture of excellence.
About Silk Hospitality
Silk Hospitality is a people-focused, national hospitality services provider delivering exceptional housekeeping solutions across Australia. With a strong local presence and a reputation for service excellence, we partner with leading hotels to consistently exceed guest expectations.
Your New Role
Due to continued growth in New South Wales, we are seeking an experienced Operations Manager to join our Sydney-based operations management team. In this role, you will lead housekeeping operations across multiple sites, drive service excellence, build strong client relationships, and support high-performing teams.
Experience managing outsourced operations and service delivery is essential, along with a strong focus on quality, performance, and continuous improvement.
Key Responsibilities
- Drive operational performance and service standards across multiple sites
- Monitor KPIs, conduct quality audits, and support continuous improvement
- Manage client and guest feedback to ensure satisfaction
- Build strong client relationships and understand site needs
- Lead, coach, and develop housekeeping teams
- Ensure compliance with workplace health and safety requirements
About You
You are a confident, results-driven leader with strong hotel housekeeping experience, ideally in an outsourced environment. You are proactive, commercially aware, and able to build trust with clients and teams in a fast-paced operational setting.
Key Experience & Attributes
- Proven experience in a housekeeping leadership role
- Strong knowledge of housekeeping operations and best practice
- Ability to lead, motivate, mentor, and develop teams
- Commercial acumen and experience managing budgets
- Flexibility to meet operational demands
What Sets Us Apart
Silk Hospitality combines national scale with a local, people-focused approach.
- Investing in You: Flexibility, industry-leading technology, and career development opportunities.
- A Culture of Excellence: A team built on integrity, quality, and celebrating success.
Next Steps
Ready to make an impact? Click apply today or email
[email protected].
