Candidate profile (title) Our team within IKEA
Candidate profile (text) - Default language At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and sharing our tasty responsibly sourced food with the many people across the world.
We are guided by our cultures & values, creating a great place to work.
We stand for equality, diversity and inclusion.
We care about people & planet and promote health & wellbeing.
We nurture your development and provide career opportunities to unlock your potential.
Key responsibilities (title) What you need to know
Key responsibilities (text) Working at IKEA has its benefits and rewards:
- $28.31 base hourly pay rate + penalty rates (including on weekends, public holidays, and late nights).
- 5 weeks’ Paid Annual Leave, Paid Parental Leave, Family & Community Leave and much more
- Rosters published 4 weeks in advance.
- 15% Co-worker discount
- Subsidised meals and complimentary drinks in our Co-worker restaurant
- Free uniforms provided
- Free Co-worker parking
- Bonus programme (where eligible)
- Benefits Membership (savings and discounts on everyday expenses, entertainment, retail and well-being offers across hundreds of retailers and service providers)
- Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)
- 24/7 access to our Employee Assistance Program for health and wellbeing support
Additional Information:
We are recruiting for multiple opportunities within the Customer Fulfilment team at IKEA Marsden Park:
- Self-Serve Warehouse Co-worker - Permanent, part-time, 30hrs/fortnight
- Fulfilment Co-worker - Permanent, full-time, 40hrs/fortnight
- Fulfilment Co-worker - Fixed-term, part-time, 30hrs/fortnight (6-month contract)
- This role requires flexibility to work a rotating roster between 6:00am and 9:00pm, Monday to Sunday, including availability to work 3 out of 4 weekends in a month (both Saturday and Sunday), in line with business needs.
- As part of the recruitment process, this role requires a pre-employment check, including a National Police Check for final candidates.
Team vision ( title) About this work area
Team vision (text) Customer Fulfilment is at the heart of creating a seamless shopping experience for our customers. Our team is responsible for ensuring products are available where and when customers need them, whether that's replenishing stock, supporting customers in our Self-Serve Warehouse, or preparing orders for collection and delivery.
Depending on the role you are matched to, your responsibilities may include:
Fulfilment Co-worker (Replenishment & Outbound)
- Storing, retrieving, replenishing and transporting stock throughout the warehouse.
- Actively contributing to high goods availability through accurate stock management and replenishment.
- Picking, preparing and processing customer orders for collection and delivery.
- Using manual handling equipment to complete fulfilment operations tasks.
- Following IKEA Standard Operating Procedures (SOPs) to ensure safety and operational excellence.
- Supporting the wider fulfilment team to achieve shared goals.
Self-Serve Co-worker
- Engaging with customers on the sales floor and in the Self-Serve Warehouse area.
- Supporting customers by sharing product and service knowledge to help them make confident purchasing decisions.
- Ensuring high product availability through accurate replenishment of assigned sales and warehouse areas.
- Operating warehouse equipment to support stock movement and replenishment activities.
- Maintaining a clean, organised and fully stocked sales environment.
- Collaborating with colleagues across the store to create a positive customer experience.
Let's connect Who you are
Let´s connect You are passionate about creating a positive experience for customers and enjoy working in a fast-paced environment. You take pride in your work, enjoy working with others and are comfortable with hands-on, physical activity. You are or you have:
- Strong customer focus, ensuring we keep the customer in mind no matter what we do.
- A ‘Togetherness’ mindset where you'll work closely with your team and other departments to secure the best possible outcome for our customers.
- The ability to prioritise tasks and work efficiently in a fast-paced environment.
- A flexible approach and openness to change.
- Good personal discipline and attention to detail.
- The ability to collaborate with others while also being comfortable working independently.
- An energetic approach, as these roles involve being on your feet for extended periods throughout the day.
- A safe mindset and are comfortable with physical work and manual handling activities, including lifting and moving flat-packed furniture and products.
- Previous experience in retail, warehouse, fulfilment or customer service environments is advantageous but not essential.
Local section (title) We need people like you
Local section (text) At IKEA, work is so much more than a job. Come join us!
