- Tweed Heads/Gold Coast:
- Full-time with leadership opportunities
- Competitive pay plus staff discounts on accommodation, movies, health insurance & banking.
Have you ever wondered how food products are coordinated, dispatched, and successfully delivered to customers across the region every day?
We're looking for a strong operational leader to join our team and take ownership of our transport operation. This role is focused on driver leadership, transport compliance, service delivery, and cost control, ensuring our customers receive exceptional service while our operation runs safely, efficiently, and profitably.
As an essential service provider, we pride ourselves on delivering quality products to our customers while creating opportunities for our people to grow, contribute, and succeed.
About the Role
As Transport Operations Supervisor, you will be responsible for leading a team of drivers and transport staff while ensuring deliveries are completed safely, efficiently, and to the highest service standards.
You will play a key role in driving operational performance, managing compliance obligations, controlling costs, and fostering a culture of accountability and continuous improvement throughout the transport function.
Key Responsibilities
- Lead, coach, and support a team of drivers to achieve operational and customer service objectives.
- Monitor delivery performance, customer service outcomes, and driver productivity.
- Manage transport costs, wages, freight expenses, and departmental budgets within established targets.
- Ensure compliance with Chain of Responsibility (CoR), fatigue management, HACCP, WHS, and company policies.
- Investigate and resolve driver performance, customer service, and operational issues promptly.
- Analyse and manage delivery credits, service failures, and cost improvement opportunities.
- Conduct driver onboarding, training, coaching, and performance reviews.
- Work closely with Sales Representatives and internal stakeholders to meet customer requirements and improve service outcomes.
- Attend daily operational meetings and provide transport updates, reporting, and recommendations.
- Promote a culture of safety, accountability, compliance, and continuous improvement.
Skills & Experience
- Proven experience in transport, logistics, or food service distribution operations.
- Strong leadership and people management experience.
- Demonstrated ability to manage costs, budgets, labour utilisation, and operational performance.
- Sound understanding of transport compliance, fatigue management, Chain of Responsibility (CoR), HACCP, and WHS requirements.
- Excellent communication and stakeholder management skills.
- Ability to make decisions and solve problems in a fast-paced environment.
- Experience with transport management systems and operational reporting.
- AFM/BFM accreditation highly regarded.
- HR Licence advantageous but not essential.
- Flexible, reliable, and customer-focused.
What We Offer
- Competitive remuneration package.
- Superannuation and employee benefits.
- Staff purchase discounts.
- Discounted accommodation, health insurance, and banking services.
- Career development opportunities within a national organisation.
- A supportive team environment where your leadership can make a real impact.
Please submit your application, including your cover letter and resume, via the Apply Now link.
As part of the role, you will be required to attend customer sites who deal with vulnerable groups, therefore as part of the recruitment process you will be required to undertake a National Police History Check, Working With Children Check, medical assessment (including a drug/alcohol test and a Flu Vaccination), Licence Validation/Demerit Point Check and Right to Work Check.
Please note: We do not accept unsolicited CV's from Recruitment agencies / third parties and we will not be liable or responsible for any fees or costs associated with unsolicited CV's sent directly to Line Managers.
PFD Food Services is an Equal Employment Opportunity employer
