What you'll do
Provide timely support to clients by conducting thorough investigation and diagnosis of incidents and providing remedial action to ensure agreed Service Levels are maintained.
Work within procedures for the maintenance and support of one or more technical domains - refer Appendix 1.
Provide excellent customer service by applying effective organisational and communication skills.
Assist in meeting enterprise service levels by applying eHealth incident management processes.
About you
We are searching for someone who has:
Technical knowledge and/or experience in the management, configuration, monitoring and implementation of ICT environments in one or more technical domains.
Ability to deliver high quality ICT support to clients, with an emphasis on managing workloads and prioritising tasks.
Ability to identify and resolve ICT related problems within defined Service Level Agreements.
Demonstrated interpersonal skills and personal qualities that facilitate the development of good working relationships and enhance the provision of quality client service in a team environment.
Sound oral and written communication skills to assist with the creation and/or maintenance of system documentation and work instructions.
Demonstrated experience or the ability to quickly learn ServiceNow and ITIL Service Management processes.
Why work with us?
Work alongside passionate professionals in a supportive and inclusive environment that values people and prioritises employee success and wellbeing.
Competitive salaries
12.75% superannuation
17.5% leave loading
Employee wellbeing & development
Access to 24/7 confidential employee support providers and counsellors including for immediate family members
Additional flexibility to support your work life balance including access to generous leave entitlements, such as purchased leave, domestic violence leave, reproductive health leave, cultural leave, study and examination leave.
Access to a variety of programs and initiatives to support training and career growth.
Grow your skills through hands-on experience and access to internal training opportunities and additional financial and leave benefits for approved external training and development.
Our commitment to equity, diversity and inclusion
At Queensland Health, our work environment is inclusive and supportive, and we value our employees. We are an equal opportunity employer and encourage applications from people of all cultures, abilities and backgrounds.
Our commitment to cultural safety, equity, diversity and inclusion means we understand some people may need changes to the recruitment process. If you need support during the recruitment process, such as meeting with the panel virtually instead of in person, please reach out to the hiring manager. We value diverse candidates and your need for adjustments will not affect our hiring decisions.
Ready to apply?
For further information on how to apply please review the attached Role Description.This work is licensed under a Creative Commons Attribution 3.0 Australia License.
