JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
The Role: The purpose of this role is to deliver Administration & Logistic support in the mailroom and enhancing face to face employee experience working with the workplace coordinators managing all aspect of the bookings and events and visitors.
Duties & responsibilities
Delivery of key on- site administration services for all major IAG offices across AU & NZ.
Build strong relationships with all stakeholders, respond to feedback, assist in the co-ordination and delivery of day to day running of office premises
Organize catering services for meetings, events, and workplace functions
Liaise with IT team to coordinate audiovisual assistance and technical support for meetings
Delivery of a high-quality service including mail receipt, identification, processing and distribution
Drive digital influence within all departments Such as (NRMA, TNT and AU Post), providing the option of scanning all incoming mail/cheques to a digital mailbox and maximising the digital distribution of the maximum types of correspondence.
Assist with the processing and coordination of claims-related documentation by accurately sorting, distributing, and tracking claim forms, supporting evidence, and correspondence between relevant departments, insurance providers.
Conduct regular floor walks to ensure all workspaces are fully operational and meet workplace standards
Secure destruction of scanned correspondence and storage in the manner required by record management regulations.
Organize and schedule courier services for outgoing mail and packages
Redirect PO box correspondence to the appropriate centres
Handle legal documents with care, ensuring proper filing and routing
Track and investigate lost items in transit, coordinating with carriers as needed
Support other functions as appropriate (IE backfill of roles, systems support, invoicing etc)
Process coffee invoices and financial administration
Perform physical tasks that may include lifting objects up to 15kg, such as moving boxes, equipment, or furniture as required.
Adhere to safety guidelines and protocols when handling and moving objects to ensure personal safety and prevent damage to property.
Key SkillsWell-developed interpersonal skills and ability to manage relationships with key stakeholders, including managing expectations (essential)
Well-developed time management and project management skills, ability to meet deadlines and coordinate others to meet key milestones (essential)
Previous experience in a corporate environment
Strong Customer Service focus
Strong PC literacy and proven ability to manage daily activities using various systems, including the internet and email functions Intermediate/Advance Word, Excel, PowerPoint skills
Mail function experience
Evidence of problem-solving skills – capacity to deal with ambiguity and solve complex problems effectively
Strong communicator – Good presentation skills and possesses strong verbal & written communication skills, also an active listener
Passion for quality – has an eye for detail to make sure the best delivery of services
Benefits:
18 weeks paid parental leave for Primary Carer after 6 months of service
Private Health Insurance Discounts
Gym & Wellbeing Discounts
Employee assistance program
Health & Beauty Discounts
Novated Lease for EV Cars
‘You Days’ – 2 extra leave days
Apply now and quote ABREQ516840
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
