Operations Support Lead – South Coast NSW
- Full time, Permanent Position
- Some travel required across the South Coast is required.
- Competitive pay & great benefits (such as Salary Packaging)
Role Purpose
Our Operations Support Lead’s play a pivotal role in the successful operation of our residential aged care facilities.
This role is responsible for leading a region-based Operations Support team including quality improvement, senior clinicians and resident admissions with the aim of building the capability and capacity across the regional operations team. In this role, you will drive the implementation and management of associated frameworks and practices and specialise in auditing, accreditation, complaints and incident management.
Key Responsibilities
Leadership and Implementation
- Lead and facilitate the regional implementation of quality management, clinical and resident admission strategies, initiatives and plans in collaboration with the wider Seniors Services Team.
Team and Operational Management
- Manage the Operations Support team’s effective delivery of initiatives.
- Provide leadership of the regional quality improvement team, clinical nurse consultants/educators and admissions team.
Quality Assurance & Clinical Governance
- Enable regional management and service teams to improve outcomes for older people.
- Oversee clinical governance processes including auditing, complaints handling, and incident management.
Clinical Expertise & Advisory
- Serve as a regional point of referral for clinical care and support matters.
- Partner with the Customer team to provide specialist advice and support practice development.
Stakeholder Engagement and Collaboration.
- Develop and maintain strong working relationships across all facets.
- Collaborate across Uniting functions to foster coordination and promote efficient, standardised processes.
Industry Awareness and Adaptability
- Monitor and respond to changes in the Aged Care industry, ensuring strategies remain relevant.
Project Management
Manage the delivery of specific projects as required, ensuring outcomes align with strategic goals.
Qualifications and Experience
Typically, the Operations Support Lead role requires five (5) or more years’ experience in your field of expertise, including at least two (2) years’ experience supervising a small team of specialists.
- Excellent written and verbal communication skills.
- Organised, systematic, thorough, accurate and disciplined.
- Experience within the Aged Care industry.
- Understanding of the needs of the older person.
- Significant experience in leading and influencing people through change.
- Demonstrated experience in providing advice into complaints management and clinical investigations.
- Demonstrated experience managing Aged Care admissions processes.
- Conceptual and innovative problem-solving skills and developing timely, successful recommendations and advice on quality improvement and clinical policies, strategies and solutions.
- High level understanding of contemporary approaches to quality improvement and clinical practice in the health and/or aged care industry.
- A customer focused mindset and ability to partner with business streams with the necessary leadership skills to effect outcomes.
- Skilled at navigating a complex organisation and forging strong working relationships.
- Confident in navigating and nurturing teams through ambiguity and change.
- Willingness to travel across NSW and ACT as required.
Desirable
- Post graduate qualifications in your area of specialisation and/or management.
What We Offer You
- A rewarding career with a leading human services organisation.
- Up to $18,550 NFP salary packaging available.
- Access to our U rewards program with exclusive discounts.
- Access to Fitness Passport – Live your best life.
- A supportive, inclusive, and collaborative work environment
- A commitment to offer opportunities to grow your career
- Purchase of additional leave
Who is Uniting?
Uniting NSW.ACT contributes to the work and mission of the Uniting Church in NSW and the ACT through social justice advocacy, community services and spiritual care. We provide care and support for people through all ages and stages of life, with a focus on people experiencing disadvantage and vulnerability. Our purpose is to inspire people, enliven communities and confront injustice.
Uniting is a Child Safe Organisation committed to promoting the safety, wellbeing and inclusion of children and young people.
Empowered by diversity
At Uniting, inclusion isn’t just something we value – it’s how we work. Our culture and practice reflect the vibrant diversity of our colleagues, and the clients and communities we serve.
How to apply
If this opportunity is of interest we’d love to hear from you. Just /or Torres Strait Islander Community.
What to expect
Please know that employment with Uniting will require a National Police Check, Pre-Employment screening and References.
Curious about working at Uniting? the link to see how you can support residents to live their day their way
A Day In The Life with Uniting Aged Care
