About Us
We create thriving places and connected communities. We plan, build and maintain Victoria’s transport, planning and land services. We are committed to a safe, inclusive and high-performing workplace.
We welcome applicants from diverse backgrounds and are committed to creating a safe, inclusive workplace where our people can thrive and do meaningful work.
Transport Services delivers safe, reliable and accessible transport infrastructure and services to keep Victoria moving, connecting people to what matters most in their lives.
About the role
This is a fixed term position until 30 June 2027 – Location is flexible
Reporting to the Insurance Coordinator, you will lead the compilation and management of property insurance and Disaster Recovery Funding Arrangements (DRFA) claims arising from natural disasters impacting Victoria’s arterial road network, including the October 2022 floods and subsequent events.
You will drive consistent and effective claims processes across Transport Services, ensuring compliance with government and departmental requirements. As a key team lead, you will provide guidance, mentoring and capability development, supporting knowledge sharing and building a high-performing claims function.
Working collaboratively with the Insurance Coordinator and key stakeholders, you will identify opportunities to improve processes, strengthen engagement and enhance claim outcomes. This role provides an opportunity to contribute to an important risk and compliance function supporting Victoria’s road network and disaster recovery efforts.
What we’re looking for (Selection Criteria)
- Critical Thinking and Problem Solving (Applied): Resolves issues through deep understanding or interpretation of existing guidelines.
- Reporting and Visualisation (Applied): Designs and produces clear, audience-appropriate reports and visualisations.
- Innovation and Continuous Improvement (Applied): Seeks opportunities for continuous improvement and ways to innovate.
- Stakeholder Management (Applied): Takes steps to add value for the client or stakeholder;
- Communicate with Impact (Applied): Prepares and delivers logical sequential and succinct presentations/training material
- Working Collaboratively (Accomplished) – Guides others to create a culture of collaboration; Identifies, and works to overcome, barriers to
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Qualifications and experience
You’ll bring: Experience in large value insurance claims and the insurance industry would be highly regarded.
Other position-specific requirements
- May involve occasional overnight travel
Pre-employment checks and employment conditions
Relevant pre-employment screening and reference checks will be required.
Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa necessary for the nature of the position.
Recipients of Victorian Public Service (VPS) voluntary departure packages should note that re-employment restrictions apply.
How to apply
Click the ‘Apply’ button to be redirected to our recruitment platform, where you may need to create an account to submit your application.
Applications close at 11.59pm on Tuesday, 1 September 2026.
Please include both your resume and a cover letter addressing how your experience addresses each of the key selection criteria for the role. All applications must be submitted via the online portal, we’re unable to accept email or manual submissions.
For further information about the role, please contact Trent King, Insurance Coordinator
at [email protected]
Redeployees
If you are a VPS redeployee, please state this in your cover letter and include your case manager’s contact details. This helps ensure your redeployment status is appropriately considered. For more information on redeployment, visit the Victorian Government policy
Important Information
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