ABOUT US
About Kilcoy Global Foods
Kilcoy Global Foods is a multi-award-winning global foods solutions business, renowned for exceptional quality and innovation. Specialising in premium Australian beef, lamb and high-quality protein products, Kilcoy Global Foods products are enjoyed in more than 50 countries.
To learn more about who we are and what we do, visit our website: www.kilcoyglobalfoods.com
THE OPPORTUNITY
Location: Kyneton, Victoria
Part-time Mon-Fri 10am - 4.30pm
30 hours per week.
Reporting to the Customer Service Manager, you will be required to work alongside our Sales Team and support them in quotations, product information and handling of general day to day inquiries with exceptional customer service. This is a critical role for the Sales & Marketing Team undertaking duties as pertains to the team and ensuring that all sales team members have all resources to perform their roles.
- Providing phone and email customer support
- Highlight customer concerns, common product issues and other repeated queries to management to ensure proactive actions are put in place
- Detailed focus on customer supply chain complexities and to enable superior customer experiences
- Support the evolution of processes and systems to minimise ‘offline’ planning activities for business continuity purposes
- Educate, empower, and inspire our customers about our brands and products
- Create and update shipping orders, sales order amendments, stock availability and specifications
- Data entry
- Keep a breadth of future products and promote them, when possible, to customers
- Identify potential sales opportunities in liaison with the sales team
ABOUT YOU
You will bring:
- Superior verbal and written communication skills
- Customer service experience
- Administration experience – fast and accurate data entry skills in ERP platforms (Microsoft Dynamics would be advantageous)
- Forward thinking and able to seek solutions for our customers
- Ability to understand business needs from both a financial and operational perspective
Additionally, we are looking for a person that enjoys working through challenges, someone who takes ownership and advocates for our customers, someone that finds opportunity and alternative solutions to problems, and most importantly someone that embraces the products and brands we represent and translates that excitement to customers.
BENEFITS
- Access to discounted premium meat
- Access to discounted Health Insurance
- Part-time employment
ON OFFER
This is a long-term career opportunity, working for an enterprise business with Corporate Offices on the Sunshine Coast in Queensland. We have recorded business growth of 20% year on year with sales in excess of $2 billion. We are committed to building a work environment that fosters an agile plus flexible workplace and where employee wellbeing is paramount.
HOW TO APPLY
If you are looking to join a company that promotes innovation, is a leader in industry and champions success, then apply now.
We are an equal opportunity employer and make every effort to select the best qualified individual for the job based on job related qualifications and experiences. Some of the information we collect via your application form and resume is “personal” information as defined by the Privacy Act. All information provided via your application form and resume is treated as confidential.
If you are successful in your application for employment, as an employee of Kilcoy Global Foods, we may occasionally take photographs, videos or recordings of you during company events, meetings, or other work-related activities. These images, or their likeness, may be used in various company materials, such as our website, social media pages, brochures, presentations, or other media.
