About the Role:
Australia is one of the world's most culturally diverse countries, and at Core Interpreting Services Pty Ltd, we help people communicate clearly across languages and cultures. We provide professional interpreting and translation services that support healthcare providers, government agencies, legal professionals, educational institutions, businesses, and community organizations. We believe that effective communication can remove barriers and create better outcomes for everyone.
We are looking for a Translation & Interpreting Coordinator who can oversee the successful coordination of language services from booking through completion. You won't simply schedule appointments—you will ensure that every client is matched with the right language professional while maintaining exceptional service standards. You will become the central point of communication between clients, interpreters, translators, and internal teams, helping deliver reliable language solutions across Australia.
Why Work With Us?
Meaningful Work: Every booking you coordinate helps individuals, families, professionals, and organizations communicate when it matters most.
Supportive Team: Join an experienced and collaborative team that values professionalism, teamwork, and continuous improvement while providing ongoing support as you grow in your role.
Modern Operations: We use efficient scheduling systems and streamlined workflows that allow you to manage bookings effectively while maintaining outstanding customer service.
Career Growth: As our business continues to expand, you'll have opportunities to develop your coordination, operations, and client relationship management skills while building a long-term career within the language services industry.
Key Responsibilities:
Booking Coordination: Coordinate onsite, telephone, and video interpreting assignments while ensuring interpreters and translators are matched according to language, qualifications, availability, and client requirements.
Client Communication: Respond to booking requests, provide confirmations, manage schedule changes, and deliver exceptional customer service throughout every stage of the booking process.
Interpreter & Translator Management: Build strong working relationships with language professionals, monitor availability, and ensure assignments are completed efficiently and professionally.
Scheduling & Administration: Maintain accurate booking records, update scheduling systems, prepare documentation, and ensure all information is current and complete.
Operational Support: Monitor daily bookings, resolve scheduling conflicts, respond quickly to urgent requests, and contribute to maintaining high service quality across all language services.
What We Are Looking For:
Experience: Previous experience in scheduling, coordination, administration, customer service, operations, or a similar fast-paced role is highly valued. Experience within translation, interpreting, healthcare, government, or professional services is an advantage.
Organisation: You can manage multiple bookings, priorities, and deadlines while maintaining exceptional attention to detail.
Communication Skills: You communicate professionally and confidently with clients, interpreters, translators, and colleagues through phone, email, and digital communication platforms.
Technical Skills: Comfortable using Microsoft Office, scheduling software, databases, and other business systems to manage daily operations efficiently.
Mindset: You are proactive, customer-focused, adaptable, and enjoy solving problems in a dynamic environment. You remain calm under pressure and take pride in delivering accurate, dependable service every day.
Pay: $65,000.00 – $78,000.00 per year
Benefits:
- Health insurance
- Life insurance
- Paid volunteer leave
Work Location: Hybrid remote in New South Wales
