About Hornsby Electric
Hornsby Electric is a small electrical contracting business based in Mount Colah. We have a fun, vibrant & growing team who value integrity & are renowned for upholding exceptional levels of customer satisfaction.
The benefits
You’ll be part of a welcoming, respectful & supportive team . Our team members are passionate about what they do with a high emphasis on providing exceptional quality service.
You'll enjoy:
Work-life balance
Joining a well-organised team who share their diverse and comprehensive knowledge
A long-term secure position
Regular hours
Social functions
Being part of a progressive local company
A dynamic role with an abundance of variety
Local work close to home, shops & transport
A supportive owner who values and respects you
Upskilling with a fully funded nationally recognised Certificate or Diploma in Business
Your new role
We are seeking an experienced, confident , dynamic and self-motivated team member to support our professional, friendly team. You will be the face and voice of our business, the customer service extraordinaire.
This would be ideal for someone who has administration and customer service experience within a small trade business &/or electrical industry.
Your main responsibilities will include:
Connect, service & build rapport with customers & the team across multiple communication channels including phone, email (Outlook), Facebook & live chat
Appointment & resource scheduling using AroFlo
Identify customer needs & suggest improvements that could enhance our customer’s experience
Ad-hoc administration duties as required
Create, implement, and maintain systems & procedures
Your other responsibilities may include:
Social media campaign management using Facebook Ads Manager
Compilation of company report
Accounts receivable & debtor management using Xero
To succeed:
You are articulate, punctual & reliable with a cheerful disposition, an excellent telephone manner & a strong work ethic
You have excellent written communication with attention to detail
You are dedicated with a genuine commitment to exceptional customer service
You are well-organised, self-motivated, and result-oriented with an ability to prioritise work
You have the ability to work both independently & effectively in a team environment
Sound knowledge of Microsoft Office including Outlook, Word, Excel, Teams, OneDrive & SharePoint
Experience or skill set that could give you an edge:
Recent digital marketing experience utilising WordPress or Facebook Ads Manager
Experience using a cloud-based job management software
IT or sales experience
Working knowledge of accounting software
Certificate IV in Bookkeeping
Certificate III or Certificate IV in Business
Any questions?
Any questions? To find out more, call Cassandra on 9477-2550 .
Do not miss this fantastic opportunity.
