- Work for a loved Australian brand
-
Collaborative team environment
-
Generous discounts on Koko Black products
Lead service excellence, inventory integrity and operational performance across a growing, premium brand.
At Koko Black Group, we believe in craft, curiosity and connection, and it all starts with how we deliver for our customers. We’re looking for a hands-on, commercially minded Customer Service & Inventory Manager to lead our customer service operations, order fulfilment and inventory performance across all channels.
This is a critical role with strong cross-functional exposure, partnering with Planning & Logistics, Retail, Sales and Production teams to ensure seamless service delivery, accurate stock management and continuous operational improvement.
As Customer Service & Inventory Manager, you will take ownership of service performance, inventory integrity and warehouse operations, ensuring we consistently deliver for our customers. You’ll:
-
Lead customer service operations across Online, Retail and Corporate channels, ensuring orders are delivered accurately and on time
-
Oversee sales order execution, dispatch planning and coordination with transport providers
-
Own inventory accuracy, stock flow and warehouse performance, including stocktakes and cycle counts
-
Monitor and improve service metrics (e.g. DIFOT/OTIF), identifying root causes and driving solutions
-
Lead SLOB (slow moving & obsolete stock) management and reduction initiatives
-
Drive reporting across customer service and operational performance to support decision-making
-
Optimise processes, systems and ways of working to improve efficiency, cost and service outcomes
-
Manage transport, inventory and operational costs, identifying opportunities for savings without impacting service
-
Lead, coach and develop a team, fostering accountability and a high-performance culture
-
Strong experience in customer service, logistics, inventory or supply chain leadership roles
-
Proven ability to manage order fulfilment, warehouse operations and stock control
-
Commercially minded with strong problem-solving and stakeholder management skills
-
Experience working with service metrics, reporting and continuous improvement initiatives
-
Confident leading teams and building capability in a fast-paced environment
-
Highly organised, detail-focused and proactive in driving outcomes
This is your opportunity to play a key role in how we deliver exceptional customer experiences at scale, ensuring the right product gets to the right place, at the right time, every time.
