You’ll play an important role in supporting the smooth day-to-day operation of our patient services and front-of-house administration, working closely with patients, families and our clinical teams.
Patient & Customer Service:
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Provide a professional, compassionate and customer-focused service to patients, carers, clinicians and visitors.
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Explain financial consent requirements to patients in a clear and empathetic manner.
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Respond to patient and stakeholder enquiries promptly and accurately, ensuring issues are managed through to resolution.
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Build positive relationships with internal and external stakeholders to support an exceptional patient experience.
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Coordinate administrative processes in accordance with organisational requirements.
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Maintain accurate patient records and documentation, ensuring a high level of attention to detail and data integrity.
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Take ownership of assigned tasks and responsibilities, ensuring work is completed accurately, efficiently and within required timeframes.
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Identify, investigate and resolve administrative issues using sound judgement and logical problem-solving skills.
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Contribute to the review and improvement of administrative processes to enhance efficiency and service delivery.
Teamwork & Collaboration:
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Work collaboratively as a positive and supportive team member while also demonstrating the ability to work independently and manage competing priorities.
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Contribute to a culture of accountability, professionalism, continuous improvement and patient-centred care.
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Share knowledge, support colleagues and actively participate in team meetings and organisational initiatives.
About You
To be successful in this role, you will have:
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Exceptional customer service, communication skills and empathy when dealing with patients
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Strong attention to detail and a commitment to accuracy in all aspects of work.
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The ability to take ownership of responsibilities and follow tasks through to completion.
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Well-developed organisational and time management skills, with the ability to manage competing priorities.
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Strong logical thinking, problem-solving and decision-making capabilities.
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The ability to work autonomously with minimal supervision while contributing effectively within a team environment.
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Experience communicating sensitive or complex information, including financial consent and billing processes, in a clear and professional manner.
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A proactive approach to identifying issues and implementing practical solutions.
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Intermediate to advanced computer skills including Microsoft Office and patient management systems
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Ability to work effectively in a busy and fast-paced environment
What’s in it for You:
At Ramsay, we care for our people by offering benefits that truly support your career, wellbeing and lifestyle, including:
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Grow your career with recognition programs, employee referral bonuses, scholarships, free access to LinkedIn Learning and the Ramsay Leadership Academy
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Save more every day with Ramsay Rewards, giving you exclusive deals at 100+ retailers, restaurants, travel providers and more
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Enjoy peace of mind with lower hospital cover costs and higher extras limits on services like General and Major Dental, plus pharmacy and allied health discounts
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Find balance through flexible rostering options, flexible leave and access to free, confidential counselling and wellbeing support 24/7
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Increase your take-home pay through salary packaging and novated leasing, plus discounts on leisure travel, gyms and lifestyle services.
Why Join Ramsay:
At Ramsay Health Care, “people caring for people” is at the heart of everything we do. We are:
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Australia’s largest private hospital operator, with over 74 sites and 35,000 staff
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A values-led workplace where you’ll be supported personally and professionally
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A place with flexible, permanent and career-growth opportunities nationwide.
