Manager Customer & Information Services -Newcastle
Organisation/Entity: Transport For NSW
Job category: Projects
Job location:
Parramatta, NSW, AU, 2150
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Job reference number: 108811
Employment type: Permanent Full-Time
Salary range: $163145.0-$182721.0
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You’re a compassionate leader driven and guided by a strategic mindset.
Your expertise in communication, problem-solving, empathy and conflict resolution are highly transferable and in demand. Help us foster satisfaction and service experiences that transform lives of our community.
In this role, you'll:
Work as part of a team delivering effective, efficient and data driven customer operations and support for TfNSW customers and stakeholders.
This role will see you resolve operational challenges using innovation and sound judgement.
You will lead the implementation of improved regulatory system technologies and the delivery of timely process improvements while maintaining optimal regulatory system administration and service to deliver to end users within time and resource constraints.
Please note his role can be based at Newcastle or Parramatta as the teams you are managing are in both these locations so you will be required to travel.
For more information on this position and business unit, view the role description and Information Pack
About you
Your strong leadership skills formed across government sector organisations will see you excel in this role where your people management skills are key to you leading specialist/technical customer service teams. You're recognised as a calm, compassionate strategic customer service professional, skilled at delivering effective, efficient customer operations. Your demonstrated experience in supporting customers and stakeholders whilst leading and encouraging your teams, ideally in a regulatory environment or service delivery organisation, is essential for you to succeed in this role.
Who we are
Transport for NSW provides a safe, integrated, and efficient transport system. We connect with people, communities and industry every day.
Join us
Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers.
Flexible work options may be available. Learn more via Flexible work options and policy
Apply today
Applications close 11:59 PM Tuesday 30th June 2026.
For more information about this role, please contact
[email protected].
Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Visit Supporting Aboriginal People or Supporting People with Disability for more information or speak to your talent team member to arrange any adjustments to how you interact with us.
Learn more about how to apply via Our recruitment process | Transport for NSW
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