JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Shaping the future of real estate for a better world
At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.
We bring to life a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way.
JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat.
Overview of the Role:
As a Workplace Coordinator, you'll be the face of exceptional service delivery for one of our most valued clients, creating an environment where people can do their best work every day. In this role, you'll coordinate and oversee soft services operations—from janitorial cleaning and waste management to hospitality services, and workplace amenities—ensuring every touchpoint reflects the highest standards of professionalism and care. You'll act as the primary liaison between our client, service providers, and building occupants, conducting daily inspections, managing vendor performance, and solving problems before they arise. At JLL, we are collectively shaping a brighter way for our clients, ourselves and our fellow employees, and this position puts you right at the heart of that mission. What sets JLL apart is our culture of collaboration, locally and across the globe, and you'll experience this firsthand as you partner with colleagues, contractors, and stakeholders to deliver seamless workplace experiences. We embrace more innovative ways of working and prioritize opportunities to strengthen and advance your career, giving you exposure to integrated facilities management, sustainability initiatives, and the commercial real estate industry's most forward-thinking practices.
Duties include but are not limited to:
Coordinate daily delivery of soft facilities services including janitorial cleaning, waste removal, recycling programs, restroom supplies, pest control to maintain a pristine workplace environment
Conduct daily walk-throughs and quality inspections across office spaces, common areas, restrooms, pantries, meeting rooms, and cafeteria using established checklists and documentation standards
Serve as day-to-day liaison with soft services contractors and vendors, monitoring performance, ensuring adherence to scope of work, and escalating issues as needed
Manage workplace amenities including coffee stations, water dispensers, pantry supplies, break room provisions, and vending services to ensure all areas are well-stocked and organized
Respond to occupant service requests through CMMS or workplace apps, prioritizing and dispatching cleaning, restocking, and amenity-related work orders while tracking completion and satisfaction
Oversee waste management and recycling programs, monitor collection schedules, track waste diversion metrics, and support sustainability initiatives aligned with client environmental goals Schedule and coordinate pest control services, special cleaning projects, and seasonal activities including deep cleans
Maintain inventory of cleaning supplies, restroom consumables, and amenity provisions, monitoring usage patterns and processing purchase orders to ensure adequate stock levels
Generate inspection reports highlighting deficiencies, corrective actions, and service performance trends to support data-driven decision making and continuous improvement
Sounds like you? We are looking for someone:
Associate's degree in Facilities Management, Business Administration, or Hospitality
3–5 years of experience in facilities coordination, soft services management, building operations, or commercial office environments
Experience with workplace experience platforms, employee apps, or integrated workplace management systems (IWMS)
Strong organizational skills with proven ability to manage multiple tasks, priorities, and vendor relationships simultaneously
Excellent attention to detail and quality consciousness with commitment to maintaining exceptional workplace environment standards
Effective communication skills, both written and verbal, with customer service orientation and professional demeanor
Proficiency in CMMS or work order management systems and Microsoft Office Suite (Outlook, Word, Excel)
Hands-on approach with willingness to conduct inspections, walk buildings extensively, and address issues directly throughout the day
Preferred qualifications:
Background in facilities management, property management, hospitality, or related service industries
Basic understanding of technical building systems such as HVAC, fire protection, electrical systems, or building management systems (BMS)
Experience supporting procurement processes and vendor coordination
Familiarity with occupancy planning, space management, or workplace services platforms
Benefits:
Great employee discounts off fitness, wellbeing & other renowned brands
18 weeks paid maternity leave
Private Health Insurance Discounts
Active Social Club
Employee assistant program
Novated Lease for EV cars
Paid time off for volunteer work
Career Opportunities with Australia's #1 Commercial Real Estate firm
Premium offices
What you can expect from us:
You’ll join an entrepreneurial, inclusive culture. One where the best inspire the best. Where like-minded people work naturally together to achieve great things. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sight and imagine where JLL can take you.
As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity regardless of race, gender, age, sexual orientation or disability, and that is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.
Interested candidates, please apply following the link below quoting job reference number ABREQ529955
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
